Full-time Permanent Associate
Posted 14 Jul 2026
Description
Commercial Operations Manager – Frenkel Topping Group
Are you looking to drive commercial performance across a growing group?
Join us at Frenkel Topping Group as our Commercial Operations Manager
About us
Frenkel Topping Group is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.
Over recent years the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.
The Role
The Commercial Operations Manager will play a pivotal role in aligning Business Development and Marketing into a cohesive, high-performing group function. The role will be responsible for driving consistency, visibility, and accountability across commercial activity, ensuring that all initiatives are strategically aligned and measurable against defined business objectives.
Working across all group companies, the role will act as the central point for tracking performance, enabling data-driven decision‑making, and ensuring that Business Development and Marketing operate as an integrated service supporting group‑wide growth.
This role is a hybrid role with Head Office based in Salford. Additional travel to other business sites may be required occasionally.
Key Responsibilities
Commercial Performance & Strategy Delivery
- Track, measure, and report on performance against the Group’s commercial strategy, ensuring clear visibility of progress and outcomes.
- Define and implement KPIs and performance frameworks across Business Development and Marketing.
- Ensure alignment between strategic objectives and day‑to‑day commercial activity.
Integration of Business Development & Marketing
- Act as a central coordinator to ensure Business Development and Marketing function as a single, joined‑up group service.
- Facilitate collaboration across teams to drive consistent messaging, targeting, and client engagement.
- Work closely with senior stakeholders across the group to understand requirements and ensure alignment.
Opportunity Pipeline & Activity Management
- Oversee the tracking and management of the commercial pipeline, ensuring accuracy and consistency across teams.
- Implement structured reporting on lead generation, conversion rates, and campaign effectiveness.
- Ensure the use of CRM systems is optimised to capture meaningful and actionable data.
Stakeholder Engagement
- Build strong relationships with senior leaders across all group companies to ensure commercial priorities are clearly understood and delivered.
- Translate strategic goals into actionable plans for Business Development and Marketing.
- Provide direct line management to the BD and marketing team including objective setting, performance reviews, and ongoing support.
Key Skills & Experience
- Proven experience in a commercial operations, business development, or similar role.
- Strong understanding of Business Development and Marketing functions and how they interact.
- Demonstrable experience in performance tracking, MI production, and data analysis.
- Experience of working in a multi‑entity or group structure environment (desirable).
- Proficiency in CRM systems and reporting tools.
- Excellent stakeholder management and communication skills.
- Highly organised, with the ability to manage multiple priorities across different business units.
Key Attributes
- Commercially focused, with a strong emphasis on outcomes and measurable impact.
- Collaborative and able to bring teams together around shared goals.
- Detail‑oriented, with a commitment to accuracy and consistency in reporting.
- Proactive and solutions‑focused, with a continuous improvement mindset.
- Confident in challenging and influencing to ensure alignment with strategy.
What we can offer you
- An attractive salary starting at £65,000 + bonus, negotiable depending on experience.
- 25 days holiday plus bank holidays (increasing with length of service to 30 days).
- Access to an employee assistance programme which includes access to a 24/7 GP, get fit programmes, mental health support and financial, and legal support.
- Supportive management team across the group with regular sessions to share information, knowledge, seek advice and provide expertise.
- Company social events.
- Contributory pension.
Commercial Operations Manager in Manchester employer: RGIT Australia
RGIT Australia is an outstanding employer that fosters a dynamic and inclusive work culture, perfect for those passionate about the beauty industry. With hybrid working options and competitive benefits, employees are encouraged to grow and thrive in their careers while contributing to the success of innovative product portfolios. Join us in a vibrant environment where your expertise in product marketing can truly shine and make a meaningful impact.
