At a Glance
- Tasks: Deliver premium customer service and manage bookings for an unforgettable visitor experience.
- Company: Morgan Motor Company, a historic British sports car manufacturer with a passion for innovation.
- Benefits: Flexible part-time hours, a vibrant work environment, and the chance to work with luxury cars.
- Other info: Be part of a diverse team committed to inclusion and creating a welcoming atmosphere.
- Why this job: Join a team that values exceptional service and creates memorable experiences for visitors.
- Qualifications: Experience in hospitality or luxury sectors, strong communication skills, and a passion for customer service.
The predicted salary is between 19350 - 23650 £ per year.
Part-time Permanent Associate
Posted 16 Sep 2026
Description
The Company:
Located in Malvern, Worcestershire, Morgan Motor Company Limited is an innovative British sports car manufacturer; operating in a niche automotive sector since 1909.
The Role:We are looking to appoint a customer focused individual to provide all customers visiting Morgan Experience with a premium service.
Key Responsibilities:
- Deliver premium customer service
- Manage bookings and enquiries for experiences
- Coordinate events, venue hire, and group bookings
- Handle administration and booking systems accurately
- Upsell experiences or services when appropriate
Key Tasks
Customer Service
- Welcome visitors to the Experience Centre
- Answer phone calls, emails, and general enquiries
- Ensure visitors have a high-quality experience from start to finish
Bookings & Administration
- Book experiences via phone, email, and in person
- Manage voucher bookings (direct and third-party)
- Input accurate customer details into booking systems
Event & Group Coordination
- Organise group bookings and venue hire
- Be the main contact for venue hire at the Experience Centre
- Ensure bookings are prepared correctly before the event
Operational Tasks
- Purchase supplies for the Experience Centre
- Work both front-of-house and office roles, as per business requirements
- Help maintain profitability when managing bookings
- Action all tasks in an efficient and timely manner.
- Flexibility is a key aspect of this role, and occasional working outside of normal office hours may be required.
- From time to time, you may also be asked to undertake tasks that fall within your skillset to support business needs.
Key Results/Objectives
- To maximise the efficiencies of the department and support the business improvement plans.
- To enhance customer service satisfaction rates with exceptional customer service.
- Teamwork – The ability to effectively work as part of a team
- Commercial Awareness – Fully understand the business, your role within it and to keep abreast with relevant legislative changes that will impact upon your area and the wider business.
- Decision Making – Make the best possible decisions in the shortest amount of time to ensure premium customer service is maintained
- Communication – Convey information to other team members/external stakeholders in a way that is confident, professional and easy for others to understand, whatever their level. You should be clear and concise when sharing information with colleagues/customers to avoid misunderstandings.
- Results Orientation – Focus on the goals and understand the steps needed to achieve them. See customer service interactions through to completion and motivate others in your team to do the same.
- Organisational – effectively manage your time and tasks list to ensure work is up to date and customer interactions are not impacted.
Essential skills and experience required:
- Experience of working in the hospitality and / or prestige, luxury or classic car industry is preferred
- Experience working in a busy, customer facing environment
- Excellent verbal and written communication skills
- Computer literacy, especially systems and excel
- Accuracy and attention to detail
- Strong organisational skills and ability to prioritise
- Previous money handling experience with both cash and card transactions
- A NVQ or equivalent in customer service
- GCSE’s or above in IT
We are committed to fostering an inclusive and diverse workplace where all individuals feel valued and respected. The successful candidate will demonstrate a strong commitment to inclusion, ensuring that their actions, communication, and decision-making reflect an appreciation for diverse perspectives. They will actively contribute to creating a welcoming environment for colleagues of all backgrounds, abilities, and experiences, and promote equality in both internal and external interactions. A proactive approach to addressing potential barriers to inclusion and embracing a culture of openness and collaboration is essential for this role.
Use of AI
We recognise that AI tools can be a helpful resource when preparing job applications. Candidates are welcome to use AI to support activities such as researching the role, improving the structure of their application, or checking spelling and grammar.
However, any application submitted must accurately reflect your own skills, experience, qualifications, and achievements. AI should not be used to misrepresent information, exaggerate capabilities, or complete assessments on your behalf where this would give a misleading impression of your suitability for the role.
We value authenticity and encourage candidates to ensure that all application materials genuinely reflect their own knowledge, experience, and motivations. Any evidence of dishonesty, plagiarism, or fraudulent use of AI may result in the application being withdrawn from the recruitment process.
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Visitor Experience Co-Ordinator in Malvern employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Co-Ordinator in Malvern
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like RGIT Australia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at RGIT Australia and let us see your personality shine through!
We think you need these skills to ace Visitor Experience Co-Ordinator in Malvern
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and RGIT Australia.
Get Familiar with Our Brand:Before applying, take some time to learn about RGIT Australia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at RGIT Australia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress RGIT Australia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which RGIT Australia will surely appreciate.
