Brand Experience Manager in Malvern

Pay: £35,000.00 - £40,000.00 per year

Location: Malvern, Worcestershire

The Company

Since 1909, Morgan Motor Company has been creating sports cars that celebrate craftsmanship, engineering and the simple pleasure of driving. Every Morgan is coach built by hand at our home in Malvern, where traditional skills sit alongside contemporary design and manufacturing techniques. More than a century after the first Morgan was built, our historic factory remains the heart of the business. Admired and enjoyed around the world, each sports car reflects the care, skill and attention of those who build them. At Morgan, every contribution matters. You will work alongside passionate and talented colleagues, see the impact of your work first-hand, and help shape the next chapter of a company that remains true to its roots while continuing to evolve.

The Role

The Brand Experience Manager is responsible for leading and managing Morgan Motor Company’s global experiential, events and partnerships functions. The role will oversee and lead the commercial and operational success of Morgan’s experiential vehicle fleet, driving tours and brand events across the UK and international markets, ensuring each activity strengthens customer connection, enhances brand equity and delivers commercial return. Leading the planning and delivery of Morgan’s experiential programmes, the Brand Experience Manager will ensure every customer touchpoint reflects Morgan’s values, standards and distinctive character. The role also holds responsibility for developing and managing strategic partnerships, identifying and nurturing relationships that align with Morgan’s brand positioning, broaden audience reach and create meaningful commercial and brand-building opportunities. The role requires regular travel throughout the UK and internationally to lead the planning and delivery of events, driving tours, partnership and brand activations. As part of a small and collaborative team, all colleagues are expected to support the wider Experience function and contribute flexibly to the day-to-day operation of the department. This may include assisting with general administrative duties such as answering telephone calls, making new bookings, greeting customers and visitors, handling general enquiries, and responding to communications via email and other channels as required.

Key Responsibilities

• Experiential Strategy & Programme Delivery: Lead Morgan’s global experiential strategy across customer driving experiences, in-market activations and brand-led events. Develop and deliver experiential programmes that strengthen customer engagement and reinforce Morgan’s distinctive brand position. Ensure every experience is delivered to the highest operational and brand standards, creating considered and memorable customer interactions. Continually evaluate and evolve Morgan’s experiential offering to identify opportunities for improvement and growth.
• Experiential Fleet Management: Oversee the operational and commercial performance of Morgan’s experiential vehicle fleet. Manage fleet planning, utilisation and availability to ensure maximum efficiency and commercial effectiveness. Ensure all experiential vehicles are maintained and presented to the highest standard, reflecting Morgan’s quality expectations.
• Events & Activations: Plan and deliver Morgan brand events across the UK and international markets to the highest standard. Lead the execution of launches, retailer activations, customer events and third-party brand engagements. Ensure all events are delivered with operational excellence, clear commercial objectives and strong brand representation.
• Strategic Partnerships: Develop and manage strategic partnerships that align with Morgan’s values, positioning and long-term ambitions. Identify new partnership opportunities that broaden audience reach, enhance brand visibility and create commercial value. Build and nurture strong external relationships to deliver mutually beneficial outcomes.
• Digital Customer Journey: Own and maintain the Morgan Experience global events and driving tour pages, working closely with the web development team and internal stakeholders. Continuously improve digital content, functionality and the online customer journey to support engagement and conversion.
• Commercial & Cross-Functional Collaboration: Manage budgets and profitability across all experiential programmes, ensuring strong commercial discipline. Track performance and deliver clear reporting on activity effectiveness, opportunities and areas for improvement. Work closely with sales, marketing and retailer partners to ensure aligned delivery and consistent brand representation across all markets.
• Leadership & Team Development: Lead, coach and develop the Brand Experience team to create a high-performing and collaborative culture. Provide clear direction, support and accountability across all areas of responsibility. Conduct regular one-to-one meetings, performance reviews and development planning. Manage team resources, priorities and workload to ensure successful delivery.
• Compliance & Operational Standards: Ensure health and safety compliance across all experiential activities, events and vehicle usage. Maintain appropriate insurance, risk management and operational governance across all programmes. Uphold the highest standards of professionalism, quality and continuous improvement across all areas of responsibility.

Strong Systems & Digital Capability – Confident using business systems, CRM platforms, and website/creative systems to support efficient operations and customer experience. Commercial Awareness – Demonstrates strong business acumen, understanding commercial priorities and balancing customer needs with organisational outcomes. Event Management – Proven experience managing events from planning through to delivery, ensuring high standards and seamless execution. Brand Partnership Management – Experience building and managing strong relationships with brand partners to deliver mutually beneficial outcomes. Project Coordination – Strong organisational skills with the ability to manage multiple priorities, deadlines, and day-to-day operational demands effectively. Driving Licence and Travel Flexibility - Full UK driving licence and willingness to travel regularly throughout the UK and internationally, including evening and weekend work.

Brand Experience Strategy & Delivery: Designs and delivers premium brand experiences that forge connection with customers, strengthen brand equity, and exceed expectations while reflecting our brand values. Leads end-to-end delivery of events, tours, and experiences with operational excellence, ensuring teams move as one to create memorable and distinctive customer outcomes.

Partnership Development & Relationship Management: Builds and manages strategic partnerships that forge connection, expand brand reach, and create shared commercial and brand value through trusted collaboration.

Commercial & Operational Management: Drives strong commercial performance through effective budget, asset, and programme management, balancing operational excellence with a pioneering spirit to maximise impact.

Leadership & Cross-Functional Collaboration: Leads with authenticity and collaboration, helping teams move as one, nurturing high performance and strong cross-functional relationships to deliver integrated experiences.

Customer-Centric Brand Stewardship: Champions a customer-first approach that exceeds expectations, ensuring every touchpoint reflects our premium standards, heritage, and what makes us proudly different.

Working Hours, Salary & Holiday: 37.5 hours per week Monday to Friday, 247.5 hours of holiday per year, Standard Life Pension scheme (5% contribution from Morgan), including a salary sacrifice pension scheme, Legal & General Life Cover (twice annual salary), Octopus Electric Vehicle Salary Sacrifice Scheme, Cycle to work salary sacrifice scheme, Charity payroll giving scheme, BUPA private medical insurance (single, couples and family cover available), Enhanced paternity, maternity & sick pay benefits, Legal & General Employee Assistance Programme for 24-hour support, Access to a team of trained Mental Health First Aiders, Paid time off for medical appointments, Occupational health referrals as required, Retirement Wind Down Policy, Flexible Working Policy, Sabbatical Policy, Staff Engagement & Community, Staff discount (vehicles/parts/merchandise/tours), Discounted menu from the Morgan café, Free entry to Morgan events for staff and their families, Employee Referral Scheme, Long service awards & birthday gifts.

Equality, Diversity & Inclusion Statement: We are committed to fostering an inclusive and diverse workplace where all individuals feel valued and respected. The successful candidate will demonstrate a strong commitment to inclusion, ensuring that their actions, communication, and decision-making reflect an appreciation for diverse perspectives. They will actively contribute to creating a welcoming environment for colleagues of all backgrounds, abilities, and experiences, and promote equality in both internal and external interactions. A proactive approach to addressing potential barriers to inclusion and embracing a culture of openness and collaboration is essential for this role.

Why Being You Matters: We’re not looking for perfect answers, we’re looking for the right fit for Morgan. Your application and interview should give us a genuine understanding of your experience, your thinking, and how you align with our values. We want people who bring their own perspective, not something generated. Using AI inappropriately, particularly during assessments or interviews, undermines the fairness of our process. We assess all candidates on merit, and authenticity is key to that. As part of your application, you’ll be asked to confirm that the information you’ve provided is accurate and your own. Where AI is used inappropriately, we may withdraw your application. We value individuals who are proudly different, bringing their own perspective, experience and approach. So, please, present yourself in a way that reflects who you are, what you’ve done, and what you can bring to Morgan.