Hostel Support Woker in Luton

Full-time Permanent Team Member

Posted 09 Sep 2026

Description

Supported Housing | Squared Homes

Contract:Permanent

Hours:37 hours per week (Monday to Friday)including 1 in 4 weekends

Location:Luton

About Squared

Squared is a not-for-profit housing association supporting communities across Luton and South Bedfordshire since 1962. We are a welcoming, inclusive organisation where people feel valued, supported and empowered to make a real difference.

• 33 days annual leave (including bank holidays), increasing with service (up to 38 days)
• Option to buy or sell up to 5 days leave
• Free Health Cashplan (after probation)
• Canada Life WeCare Employee Assistance Programme
• Pension scheme (Squared contributes 1.33% of employee contribution up to 8%)
• Life Assurance
• Staff benefits portal with shopping discounts
• Essential Car User Allowance (in addition to mileage payments)
• Flexible, supportive working approach

About Supported Housing

Supported Housing is a vital part of SquaredHousings service delivery. Weprovide tailoredsupport to Luton residents living in our temporaryand shared accommodation. Adopting a person-centredcoachingapproach, we aimto empowercustomersto help themselvesin a secure,safeand stable environment.With theappropriate support,we work towardscustomersachievingtheir ownbestpotential andenablinga smooth transitionintosuccessful independence inthe community.

About the Role

You’ll carry out assessments of new customers, devise and implement support plans and risk management plans; conduct regular coaching sessions and support the Service Managers, participate in group and one to one intervention with customers of a specialist nature (e.g. CT informed interventions, motivational interviewing or harm minimisation interventions) where possible.

You’ll also participate in reflective practice sessions with regards to supporting customers with complex needs; utilise your knowledge, skills and experience to recognise difficult or challenging resident situations, supporting colleagues to influence and bring about positive change to the customers behaviour, all whilst ensuring that customers are fully informed of their rights and responsibilities. There will be mandatory training to take part in during your induction, which takes place during the working day as a general rule, so you’ll need to be available for this.

The Person

The successful candidate will have experience working with vulnerable people within a customer centred environment and will have an awareness of social issues such as homelessness, well-being, support services and affordability.

You will be self-motivated, have excellent communication skills, be IT literate and a confident decision maker and highly organised, enabling you to plan and prioritise effectively. Ideally, you will have evidence of community-based work/voluntary work and have experience in social care or housing-related sector. You will have a real passion for supporting and empowering others, with a non-judgemental approach.

Please note, this role will be subject to an enhanced DBS check.

So, if you welcome the challenge, and like to work in a collaborative and authentic way that gets results, we’d love to hear from you.

Why Work With Us?

At Squared, you’ll be part of a values-driven organisation where your work has genuine impact.

If you’re looking for a role where you can make a difference, develop your skills and work within a supportive and forward-thinking team, we’d love to hear from you.

Timeline of events:

The recruitment process will be a two part process, stage will be an AI video interview and the second stage will be a face to face interview on or around 7th October 2026. We do reserve the right to close the job advert early depending on the number of applicants.

Company Overview

Squared is a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We strive to find ways to continuously develop and grow with our tenants and residents needs at the heart of everything we do. We are proud to support the local community and embrace its diversity. Our aim is to empower individuals to make choices about their lives on their journey to lead fulfilled, independent lives, through an innovative approach to tackling local housing needs and homelessness. We don’t just give people a key, we offer on‑going support to unlock their potential. We don’t just give advice; we offer genuine warmth and non‑judgemental care. We don’t have to business services; we offer expert consultancy and management. We provide homes for independent living and homes with support in Luton and Central Bedfordshire. To complement this work, we also run a lettings service for private landlords; a social enterprise inspired cleaning and gardening service; and an employee excellence focused HR consultancy - People Excellence. Every day, the people on our team make a difference to our customers. Whether they’re working with them direct or supporting behind the scenes they’re helping them regain their independence and live more fulfilled lives. As we expand our services, we’re also helping other businesses to thrive. This continued positive impact on our customers is extremely important to us and our success, and we can only achieve it by finding the right people to work with us. We look for people who share your ambitious, forward-thinking outlook and supportive, hardworking approach]