Senior Account Manager in London

Position: Senior Account & Project Manager (Brand Experience)

Employment: Full Time | 42.5 hours per week | Hybrid (1 Day Remote)

Location: Second Home, 68 Hanbury St, London E1 5JL

Purpose of Role

The Senior Account & Project Manager is responsible for supporting the Account Director with the day‑to‑day running of the account as well as end‑to‑end delivery of projects, combining high‑level account oversight with precise logistical and production management. As we expand the account there will be times the account director is unavailable or out of the country. You will act as deputy to the Account Director, taking ownership of the account during periods of absence.

This role demands both creative and strategic thinking and operational rigor to ensure projects are conceptually strong, technically feasible, commercially viable and flawlessly executed. They will act as the central point of ownership across all phases of a project – pitching, pre‑production, delivery, and wrap – working closely with internal teams, suppliers, and clients to uphold Creation’s standards. You will act as a trusted second‑in‑command to the Account Director, capable of stepping in to lead the account, team and client relationships as required, ensuring continuity, stability, and high standards of delivery at all times.

What you will be responsible for

• Deputising & Account Leadership – Act as deputy to the Account Director, taking ownership of the account during periods of absence
• Project Ownership & Delivery – Lead the full lifecycle of projects from initial concept through to on‑site delivery and debrief
• Creative Production & Concepting – Collaborate with internal creative and design teams to develop and execute ideas that meet client objectives
• Client & Stakeholder Management – Act as senior client lead when required, managing relationships across all levels. Build strong, trusted client relationships
• Commercial & Budget Management – Own project budgets from proposal through to reconciliation. Ensuring all budget documents are kept updated
• Team Leadership & Internal Collaboration – Provide clear day‑to‑day leadership and direction to the account team delivering projects
• Event & On‑Site Leadership – Act as senior on‑site lead when required, maintaining full accountability for delivery

What we are looking for

An experienced producer with strong strategic and creative instincts and proven project delivery capability. You understand how to bridge the gap between concept and execution, turning big ideas into real‑world experiences. You are organised, pragmatic and unflappable under pressure, and you know how to bring people and ideas together to deliver outstanding results.

This role requires flexibility. You will be expected to travel and be present on‑site for live builds, events, de‑rigs and client briefings, including evenings and weekends where necessary.

Minimum 5 years’ experience in production or project management within the events or experiential industry

Team leadership and senior client management skills

Proven record of managing full end‑to‑end project delivery

Strong understanding of event production workflows including build, AV, rigging, logistics and staffing

Demonstrated experience working with internal creative teams and external suppliers

Confident budget management and reconciliation skills

Preferable additions

• Full driving licence
• Render and CAD literacy (SketchUp, Vectorworks or AutoCAD)
• Experience with international builds or remote delivery
• Plant or machinery tickets (e.g. FLT, IPAF, PASMA)

What we offer

• Discretionary Bonus
• Pension contributions
• 28 days’ holiday (including bank holidays) that will increase by 1 day per annum up to a maximum of 38 days
• Enhanced Parental, Family and Special Leave
• IT equipment and accessories provided
• Social company events

A bit about Creation

We are an industry leading full service Brand Experience group that produces and executes an exciting portfolio of projects with a range of flagship clients. Since 2012 we have been disrupters of the experiential marketing and live event industry, managing client projects from concept through to delivery.

Creation is founded around four key service offerings – Creative, Production, Live and Asset & Inventory Management – which enable us to offer our clients a turn key solution to deliver stand out brand experiences. We focus on creative, solution‑led, high quality outputs and through integrity, passion and a one team mentality we are trusted by our clients to create and deliver the impossible. We dedicate ourselves to fostering a collaborative environment where our employees are continuously striving for excellence, innovation and professional growth, ensuring that everyone has the opportunity to contribute, thrive and make a meaningful impact.

This approach has set us apart from agencies in our field, leading to record breaking growth and recognition as one of the fastest growing companies both in the UK and Europe (Financial Times - FT 1000, Sunday Times Top 100, FEBE) for the last three consecutive years. We are also Silver‑accredited by Ecovadis which recognises companies for their sustainability practices and their commitment to Environmental, Social and Governance (ESG) policies.

As we look to the future, we continue to expand, notably into global markets with the right leaders and teams at the forefront. We are proud to be an equal opportunity employer and we’re committed to diversity and inclusion. We don’t discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, or any other legally protected status.