At a Glance
- Tasks: Plan and coordinate repairs for social housing, ensuring timely and efficient service delivery.
- Company: Join Cardo Group, a leading provider of building maintenance and refurbishment services.
- Benefits: Enjoy competitive salary, development opportunities, and a range of employee benefits.
- Other info: Be part of a diverse team committed to equity, inclusion, and excellence.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Experience in planning or scheduling, strong organisational skills, and excellent communication abilities.
The predicted salary is between 27000 - 29000 € per year.
Kingston upon Thames, SouthEast KT1, United Kingdom • £27,000 - £29,000 Full-time Permanent Associate Posted 19 May 2026
Who Are We
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers. Do you want to be part of something great?
Role Overview
We are currently recruiting for a Repairs Planner to join our team located in Kingston Upon Thames. The Planner is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio.
Responsibilities
- Day‑to‑day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re‑booked or closed off as necessary.
- Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
- Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
- Jobs booked with residents always updated to ensure a positive customer experience.
- Checking/allocating all booked jobs ahead of appointments.
- Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
- Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
- Ensure all emergencies are appointed and allocated promptly (2 hour attendance) throughout the day.
- Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensure all jobs are completed.
- Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
- Liaising and calling back completion sheets from subcontractors.
- Monitor allocations of work when cancellations occur (no operative should be waiting longer than 15 minutes).
- Materials coordination as and when required. Advising engineers / supervisors.
- Book‑in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team).
- Booking/re‑allocating operative annual leave, sickness, training, TBT, van breakdown etc.
- Updating Dynamics with notes of action etc.
- Cooperating with the planning supervisor and teammates as and when required.
- Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors’ AL, sickness and at busy times of the day.
- Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
You Will Need
- Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
- Strong understanding of responsive repairs processes, contractor management, and performance‑driven service delivery.
- Excellent organisational skills with the ability to manage a high‑volume workload and adapt to changing priorities.
- Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
- Proficient in IT systems, including Microsoft Office and job management/scheduling software.
- Ability to interpret and work with performance data, KPIs, and operational reports.
- Strong problem‑solving skills with the ability to remain calm and effective in a fast‑paced, reactive environment.
We Will Provide
- Excellent development and progression opportunities
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Life Assurance cover
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
- Occupational Sick Pay
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Repairs Planner - Social Housing in London employer: RGIT Australia
At Cardo Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values teamwork, integrity, and excellence. Located in Kingston upon Thames, our employees benefit from excellent development opportunities, a range of salary sacrifice schemes, and a commitment to employee wellbeing, ensuring a fulfilling and rewarding career in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner - Social Housing in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cardo Group. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Repairs Planner and be ready to share specific examples from your past work.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight your ability to manage multiple tasks and adapt to changing priorities. Use real-life scenarios to demonstrate how you've successfully handled a busy workload in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Repairs Planner - Social Housing in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Repairs Planner role. Highlight your experience in planning, scheduling, and any relevant work in social housing. We want to see how you fit into our team!
Show Off Your Skills:Don’t hold back on showcasing your organisational skills and problem-solving abilities. Use specific examples from your past experiences that demonstrate how you’ve successfully managed a high-volume workload or adapted to changing priorities.
Be Personable:Remember, we value strong communication and customer service skills. When writing your application, let your personality shine through! Show us how you can engage professionally and empathetically with residents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of repairs planning in social housing. Familiarise yourself with the specific processes, challenges, and regulations that Cardo Group deals with. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
As a Repairs Planner, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed a high-volume workload or adapted to changing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Like a Pro
Strong communication skills are key in this role. Practice articulating your thoughts clearly and professionally. Think about how you would engage with residents and subcontractors, and be ready to demonstrate your customer service skills during the interview.
✨Be Data Savvy
Since the role involves working with performance data and KPIs, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in previous roles. If you have experience with job management software, mention it to highlight your technical proficiency.
