At a Glance
- Tasks: Create magical experiences for families as a Reception and Membership Associate.
- Company: Join the award-winning Purple Dragon family club, a haven for unforgettable moments.
- Benefits: Competitive salary, 23 days holiday, and a recognition scheme for excellence.
- Other info: Enjoy a flexible 4-day work week with no early or late shifts.
- Why this job: Be part of a team that values joy, growth, and creating lasting family memories.
- Qualifications: 1 year experience in hospitality or membership roles; multilingual preferred.
The predicted salary is between 25000 - 31200 £ per year.
Are you ready to join the Purple Dragon family and be a part of something extraordinary? Purple Dragon isn't just your typical family members' club; it's a magical haven where families escape the hustle and bustle of big city life to create unforgettable moments together. We are proud to be recognized as the world’s best family club, and we need passionate individuals to help us continue making magic happen.
As a Receptionist & Membership Associate at Purple Dragon Chelsea, you'll play a vital role in bringing our vision to life. You're the guardian of our members' happiness and the key to creating seamless, worry-free experiences. Your mission is to make every family's visit unforgettable, including tracking our new members' journey with us and helping organise magical birthday parties.
- Welcome Heroes: Greet our members and visitors, following our impeccable Standards of Service. Effortlessly manage club access and check-in/check-out members.
- Solve Mysteries: Respond to inquiries and concerns, ensuring everyone abides by our Club's Terms & Conditions.
- Master of Messages: Handle bookings, appointments, messages, calls, and emails.
- Membership Marvel: Lead our members on an enchanting journey, from beginning to end. Handle service-related matters.
- Counting Coins: Safeguard the reception till and follow all processes to manage transactions.
Skills & Experience Needed:
- Experience: Minimum 1 year of work experience as a Receptionist, Reservations, Sales, or Memberships associate in a 5-star hotel, Members Club, upscale Education, Hospitality, or Retail setting (essential).
- Tech: Practical knowledge of Reception Software, Policies, and Procedures (desired). The ability to use and an eagerness to learn how to use our system and understand our unique procedures are crucial for success in this role.
- Language: Multilingual with Arabic as a first or second language preferred.
You:
- Your ability to connect with children and adults alike.
- Patient, caring, and the epitome of good manners.
Job Specifics:
- Base salary up to £27,706 per annum, based on 36 hours per week.
- A weekly pattern of 4 days, including weekends (4 x 9-hour shifts).
- Enjoy 23 days of annual holiday accrual.
- The club opens at 9.30 am and closes at 7 pm, so no early or late shifts are required. We also rest between Christmas and New Year's Day.
- Recognition and Awards Scheme: Join a team that values and celebrates excellence.
Are you ready to embark on this enchanting journey with us? If you're passionate, dedicated, and ready to bring a touch of magic to our members' lives, send us your CV. Join us at Purple Dragon and help us create family memories that last a lifetime.
Reception and Membership Associate in London employer: RGIT Australia
At Purple Dragon Chelsea, we pride ourselves on being more than just a family members' club; we are a magical haven dedicated to creating unforgettable experiences for families. Our vibrant work culture fosters joy and collaboration, offering employees opportunities for personal and professional growth while enjoying generous benefits such as 23 days of annual leave and a recognition scheme that celebrates excellence. Join us in our mission to make every visit extraordinary and be part of a team that truly values the happiness of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Membership Associate in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RGIT Australia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RGIT Australia
Don't be shy about reaching out to RGIT Australia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception and Membership Associate in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RGIT Australia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RGIT Australia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
