Product Manager (Discover & Experience) in London

Reports to: Head of Product

Location: Hybrid (2 days per week in Canary Wharf, London)

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client‑centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

We’re focused on becoming an outcome‑driven, product‑led organisation where growth and trust are earned through a better end‑to‑end experience for those with different minds. We’re early in our product maturity, which means there’s huge opportunity: plenty to shape, lots to improve, and a real chance to build the habits and standards that become ‘how we do product here.’

What we are looking for?

We’re looking for an excellent, solutions focused Product Manager to join our Product function. As Product Manager, you’ll own outcomes across key journeys — from first impression and onboarding through to engagement, reducing friction in the care journey. You’ll lead discovery and delivery for meaningful bets, working alongside Tech, Operational Excellence (OpEx), Quality, Marketing and Clinical to ship improvements that people feel and that show up in measurable metrics.

This role is for a builder. You’ll have the desire and commitment to challenge the status quo and make things better, even if there isn’t an obvious ‘right answer’. You’ll excel at breaking down complex problems, are evangelical about data‑driven decision‑making and you’re always honest about how things are going – refusing to hide behind metrics. You’ll bring creative ideas and fresh angles, and you’re good at drawing them out of others too.

You’ll need to communicate clearly and persuasively across a wide range of audiences: clinicians, operational teams, engineers, and executive stakeholders — creating clarity and momentum without compromising safety or trust. You’ll work effectively with diverse working styles, challenge constructively when needed, and stay humble and curious as you learn fast and help others learn with you.

If you’re excited by building safe, scalable, human care — and by shaping a function from the ground up —you’ll thrive here.

What You’ll Be Doing:

• KEY RESPONSIBILITIES:
• Own journey‑based areas and drive outcomes
• Define problems, hypotheses and success measures for key journeys/sections of journeys.
• Own a roadmap of bets; make prioritisation decisions that balance value, effort, risk and confidence.
• Keep a clear “why / what / how we’ll know” for every initiative.
• Lead discovery and turn evidence into decisions
• Partner with colleagues in Tech, Clinical and OpEx, working alongside our UX Researcher and Lead Product Designer to test assumptions early.
• Bring creative hypotheses and novel angles — and create the conditions for others to contribute ideas too.
• Use data, feedback and service insight to find the real blockers and unmet needs.
• Create clear opportunity briefs and decision‑ready options.
• Deliver with Tech (without becoming a project manager)
• Work closely with engineers and designers in our tech team to shape scope and acceptance criteria.
• Communicate clearly and persuasively across audiences: clinicians, ops, exec, and delivery teams.
• Make thoughtful trade‑offs and challenge constructively — protecting outcomes and quality without slowing everything down.
• Land changes with OpEx (so shipped becomes adopted)
• Collaborate on SOP alignment, training needs, release readiness and benefits tracking.
• Reduce failure demand by fixing root causes, not just symptoms.
• Support Live Service Reviews and backlog shaping based on what we learn.
• Partner on in‑product clarity and trust moments
• Work closely with our Content Designer (Product) to improve guidance, reassurance and “what happens next.”
• Coordinate with Marketing where product, growth activity and brand intersect, with clear ownership boundaries.

For clarity in this role we wouldn’t expect:

• You to be a ‘feature factory’ – outcomes come first.
• You to be a marketer.
• You to be a delivery project manager.

To thrive in this role you’ll need to:

• Extensive experience delivering breakthrough products and experiences.
• Strong evidence of product management fundamentals: discovery, prioritisation, outcome‑led roadmaps, cross‑functional agile delivery.
• Evidence of improving customer journeys with measurable impact.
• Comfortable collaborating deeply in multidisciplinary teams — including designers, engineers, operational specialists, customer service, marketing and clinicians.
• Experience in health, regulated/high‑trust, or operationally complex services.
• Comfort working across service and product to shape experience (not just delivering “features”).

SUCCESS MEASURES (12 months)

• Improved experience metrics on key journeys (baseline → improved).
• Reduced confusion‑driven inbound across top friction themes.
• Faster learning cycles and clearer cross‑functional decision‑making.
• A roadmap that is consistently evidence‑led and outcome‑driven.

What You Can Expect from Us

• Work Hybrid in our Canary Wharf Office 2 days per week
• 25 days annual leave (plus UK public holidays)
• Team get‑togethers
• A paid day off on your birthday
• Office equipment when you join
• £500 stipend to set up your home office*
• Be part of one of the UK’s most ambitious HealthTech start‑ups

We aim to make our hiring process as streamlined as possible. Successful applicants will have:

• A Talent call with one of our Talent Acquisition Specialists
• Interview with Head of Product
• Final panel interview including a skills based assessment
• Offer!

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.

Applications will close on the 15th July, unless high numbers of applications are received, the closing date may be brought forward.