Maintenance Operative in London

Mezzino is growing – fast! We are now based in 27 major cities across the UK & Ireland. Mezzino provides luxury and budget student homes to suit all tastes. Our buildings are centrally located, close to major University campuses and vital transport links.

As a Maintenance Operative, you will play a crucial role in ensuring our properties are well-maintained, safe, and clean for our residents. You will assist in carrying out general maintenance, repairs, and inspections while supporting the wider site team in delivering excellent customer service.

This is a part-time role working 3 days per week, 22.5 hours.

• To provide an excellent customer focused service:
• Communicate effectively with residents, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly.
• Maintain a focus on delivering services within agreed budgetary & resource parameters.
• Provide value for money solutions to all facility and maintenance related services.
• To provide an effective maintenance service to the buildings:
• Monitor the electronic maintenance reporting system daily ensuring maintenance tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
• Administer all property maintenance & records in accordance with procedures.
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning.
• To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary.
• To ensure the property is well maintained in a safe and secure manner:
• Undertake repair and maintenance tasks to a high quality including some basic plumbing and electrical, painting and decorating as required, maintenance of lighting and statutory testing.
• Understand and respond to health and safety matters in an appropriate & timely manner.
• Monitor sub-contractors and retain accurate records of their site operations including all relevant RAMS & Permits to Work.
• Ensure all common parts of the site are frequently inspected and maintained to the highest standards of repair & cleanliness.
• To ensure the effective provision of gardens and grounds maintenance:
• Ensure grounds of the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.
• Establish in partnership with Accommodation Manager, the site cleaning regime including performance specification; daily schedule of work and refuse disposal arrangements.
• To ensure all aspects of Health & Safety are delivered & monitored:
• Manage & maintain all statutory testing records, utilising other team members where appropriate.
• Report any incidents or accidents to the Accommodation Manager using the correct system and documentation.
• Review site risk assessments as required with the Facilities and Compliance Manager.
• Ensure all method statements & safe systems of work for contractors are reviewed and annual checks are carried out for their statutory insurance and qualifications.
• Carry out contractor site inductions prior to works commencing.

• Basic O’ Level / GCSE Qualifications, technical qualification (City & Guilds or NVQ).

• Relevant experience in providing building fabric/building services repair and maintenance.

• Ability to communicate effectively, both orally and in writing.
• Microsoft Word, Excel and Outlook (or similar).

• Good communicator as you'll be involved in many parts of the business.
• Self‑motivated and organised because things can get busy.
• Methodical with the ability to prioritise effectively.
• A good team player, as we have a great team, and this is key to our success.
• Positive attitude and ability to work with little supervision.
• Excellent customer focus, as our customers mean everything to us.

PLEASE ONLY APPLY IF YOU HAVE MAINTENANCE EXPERIENCE.