Maintenance Manager in London

We are seeking a driven and organised Maintenance Manager to oversee the maintenance and management of our Build to Rent site in West End Gate. This role is pivotal in ensuring a safe and attractive living environment for residents while delivering exceptional customer service throughout their tenancy. The Maintenance Manager will oversee operations across the site, which is a 104‑unit luxury apartment block with extensive amenity. You will be working closely with and reporting directly to the Property Manager.

Role Responsibilities:

• Mobilisation (pre‑project completion): Work closely with the main building contractor and relevant sub‑contractors to identify any snagging issues and ensure obligations under the defect liability period are being met in a timely manner. Including obtaining warranties and adhering to manufacturers guidelines on all building systems.
• Work closely with Senior Management and the Procurement Team during the service provider selection process.
• Responsible for the transfer of contractor data (i.e., warranty information, manufacturer/system specifications, etc.) to Compassrock’s internal file shares.
• Create/contribute to training material for building systems and property specific maintenance operations.
• Assist in creating list of initial critical spares for mobilisation budget order (order to be placed by corporate) and then list will be used going forward for maintaining inventory.
• Ensure that the building’s hard services, M&E and life safety equipment are adequately serviced and maintained in accordance with fire regulations and health and safety laws.
• Develop a planned preventative maintenance (PPM) programme for all onsite services and equipment.
• Manage external service providers and contractors ensuring all documentation is up to date and filed accordingly; SLA’s, RAMS, PL Insurance & training requirements.
• Weekly inspection and monitoring of maintenance routines for the buildings, hard services, M&E, and life safety equipment.
• Weekly inspection of all internal and external common areas and amenity spaces to ensure there are no fire or health and safety risks.
• Work closely with HR to create, mentor, manage, and develop a cohesive team of maintenance technicians and housekeepers to ensure that the below tasks are executed quickly and effectively while adhering to health and safety requirements at all times.

Day-to-Day Responsibilities:

• Make ready apartments: Working with the team to ensure apartments are ready for move ins.
• Service Requests: Supporting maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion.
• Community Cleanliness: Working with the housekeeping team and the Property Manager to ensure that the wider community is kept clean and litter free.
• Quality of Work: a) Assure quality and quantity of ‘market‑ready’ apartments; b) help maintain community appearance by carrying out regular community inspections and tours.
• Health & Safety: a) Installing and checking smoke and carbon monoxide alarms; b) working with the Property Manager to conduct emergency audits of equipment, recording and testing of Health & Safety equipment such as the AOVs; c) Legionella testing, carrying out weekly flushing and recording of the vacant units; d) Assisting in the undertaking of risk assessments; e) ensure all statutory requirements of building systems and best practices are met; f) prepare required incident logs.
• Maintenance Role: a) Repair/replace appliances, plumbing systems, heating/electrical systems as needed; b) repair/replace any unit material and perform regular maintenance requests.
• Other Roles: a) Fitting shelves, hanging pictures, and installing window locks; b) facilitating move in and move outs of residents; c) ensuring the external grounds around the property are kept to the highest standard.
• Waste Disposal: a) Working with the wider estate team to ensure bins are collected on time; b) Moving bins internally / externally when they are full.
• Team Management of Maintenance Personnel: create and maintain on‑call schedule for team with support of Property Manager.
• Financial: a) Assist the Property Manager with the annual budget creation; b) be familiar with and understand the property budget to support ordering of critical spares, maintenance items needed for turnover/make‑ready, and contracted maintenance services; c) Maintain the asset register for the property.
• Teamwork: a) Working as a team to ensure the building consistently performs at or ahead of the Business Plan; b) helping create an excellent brand that is an environment that is widely viewed as the best in the market with clear differentiation of what makes it stand out from its competitors; c) creating a market leading brand that has developed into a well‑known and well‑regarded platform; residents are happy living at the brand and investors see the value that the team brand brings to the overall platform; d) Undertaking regular supervisions and appraisal meetings.

Candidate Attributes / Requirements:

• Experience: You will have at least 4 years’ experience in the hard facilities management of buildings or in the installation or maintenance of the mechanical, electrical, and heating services of such buildings.
• Customer service: Ability to build strong customer relationships and handle requests proactively with an unwavering commitment to delivering exceptional customer service.
• Organisation: Strong organisational skills with the ability to prioritise tasks effectively.
• Autonomy & Initiative: Ability to make decisions autonomously, even with incomplete information.
• Teamwork: Drive to contribute to a winning team culture.
• Critical thinking: Sound business judgment and analytical thinking skills.
• Results driven: Goal‑oriented mindset with a focus on bottom‑line results.
• Communication: Excellent communication skills, both verbal and written.
• Computer literacy: Proficiency in Microsoft Office suite and other relevant software systems.

Compensation and Benefits:

• Bonus: Bonuses based on meeting and outperforming targets.
• Benefits: a) Company Pension Scheme; b) Private Healthcare Insurance; c) Company Sick Pay; d) Bike to Work Scheme.
• Uniform provided.
• On‑call duties with out‑of‑hours availability for emergencies.

Working Hours: 5‑day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off; working hours 8am to 5pm. Evening and weekend on‑call responsibilities.

IT/Equipment: Laptop and mobile phone provided. IT equipment includes lone working technology and tracking protocols.

Location: This position is required to work on site at West End Gate.

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.