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For Companies At a Glance
- Tasks: Build strong customer relationships and drive product adoption for meaningful business outcomes.
- Company: Join a $2 billion valued company on a mission to simplify employment.
- Benefits: Remote work, high autonomy, and opportunities for professional growth.
- Other info: Dynamic remote-first environment with a focus on AI and high performance.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Strong communication skills and a passion for helping customers succeed.
The predicted salary is between 40000 - 50000 £ per year.
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
- We are Mission First – everything we do is driven by our Mission.
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale.
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission.
- We Live by Our Values – we role model our values 100% of the time.
- We Expect High Performance – we set a high standard and we’re not satisfied with being average.
This Role
We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high‑quality customer experience.
What You’ll Be Doing
- Manage relationships across an assigned portfolio of customers.
- Deliver proactive, value‑led engagement throughout the customer lifecycle.
- Act as a trusted advisor, aligning Employment Hero solutions to customer business goals.
- Maintain structured engagement plans tailored to customer needs.
- Conduct regular success conversations, reviews, and check‑ins.
- Drive product adoption, feature use, and customer maturity.
- Deliver customer training sessions, webinars, and enablement activities.
- Support customers in maximizing value from their Employment Hero platform.
Retention & Customer Health
- Monitor customer health metrics and identify early risk indicators.
- Take ownership of retention outcomes within your portfolio.
- Partner with internal teams to resolve customer challenges.
- Contribute to regional churn prevention initiatives.
Growth & Expansion
- Identify opportunities for deeper product adoption and expansion.
Customer Success Consultant - UK - Remote in London employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant - UK - Remote in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Employment Hero on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Employment Hero's mission and values. We should be ready to discuss how our experience aligns with their goals, especially around customer success and driving product adoption.
✨Tip Number 3
Showcase our skills in customer engagement during interviews. We can share specific examples of how we've built strong relationships and driven value for customers in previous roles. This will demonstrate that we’re the right fit for the Customer Success Consultant role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows that we’re proactive, just like they want in a Customer Success Consultant.
We think you need these skills to ace Customer Success Consultant - UK - Remote in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your experience in building customer relationships and driving product adoption, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills; demonstrate how they relate to the role. Use specific examples from your past experiences that show how you’ve successfully managed customer portfolios and delivered value.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who aligns with our values and can connect with customers, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, dive deep into Employment Hero's mission and values. Understand their Employment Operating System and how it benefits customers. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully managed customer relationships or driven product adoption. Highlight how you’ve acted as a trusted advisor and contributed to customer satisfaction and retention. This will demonstrate your fit for the Customer Success Consultant role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you had to resolve issues or improve customer engagement. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, customer success strategies, or how they measure customer health metrics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.