At a Glance
- Tasks: Support engineers, manage bookings, and deliver top-notch customer service.
- Company: Eco Approach, a leader in energy efficiency solutions across the UK.
- Benefits: Join a growing team with a collaborative culture and meaningful impact.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a difference in people's lives by improving their homes every day.
- Qualifications: Strong organisational and communication skills; office experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
ABOUT US
At Eco Approach we’re not just industry leaders in property certification and compliance, we’re helping make homes and buildings across the UK more energy efficient. From solar and heat pump installations to gas heating, electrical works, and full property compliance (including EPCs, EICRs, and Gas Safety Certificates), we deliver smart, sustainable solutions to over 10,000 properties every month. With four offices covering the UK, we support a diverse portfolio of clients from Big Six energy companies, councils and social housing providers to landlords, developers and homeowners. Our team is made up of skilled engineers, surveyors, and support staff who are passionate about doing things the right way with professionalism and care and a focus on results. We're proud of our collaborative culture and commitment to high standards, and we’re growing fast. Joining Eco Approach means becoming part of a company where your work genuinely makes a difference not just to our clients, but to the people living in the homes we help improve every day.
WHAT WE’RE LOOKING FOR
We are looking for an organised and customer-focused individual with essential office experience, who can multitask effectively and work confidently in a fast-paced environment. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to build positive working relationships with both engineers and customers.
KEY RESPONSIBILITIES
- Providing office support to field-based engineers
- Planning and dispatching customer appointment bookings
- Establishing excellent working relationships with engineering staff and assisting with queries
- Delivering a high level of customer service and communication, ensuring all information requests are handled in a timely manner
- Liaising with customers and clients
- Answering a high volume of inbound and outbound calls
- Updating the CRM system with task progress and completion details
SKILLS/QUALIFICATIONS REQUIRED
- Good organisational skills
- Strong customer service and communication skills
- Ability to use Microsoft Office
- Ability to work effectively in a fast-paced environment
Customer Service Advisor in London employer: RGIT Australia
At Eco Approach, we pride ourselves on being an exceptional employer that values collaboration, professionalism, and a commitment to sustainability. Our supportive work culture fosters personal and professional growth, offering employees the chance to make a tangible impact on energy efficiency across the UK. With a focus on high standards and a diverse range of clients, joining our team as a Customer Service Advisor means being part of a mission-driven company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eco Approach. Understand their mission and values, and think about how your skills as a Customer Service Advisor can contribute to their goals. This will show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your organisational skills and ability to multitask in a fast-paced environment.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Eco Approach values a collaborative culture, so showing your enthusiasm and ability to build positive relationships with both customers and engineers will go a long way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows your proactive approach and reinforces your interest in the role.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your organisational skills and ability to multitask make you a perfect fit for our fast-paced environment at Eco Approach.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research Eco Approach. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or built strong relationships with clients. This will demonstrate your ability to deliver high-quality service, which is crucial for a Customer Service Advisor.
✨Practice Multitasking Scenarios
Since the role requires multitasking in a fast-paced environment, consider practising scenarios where you juggle multiple tasks. You might be asked how you would handle several customer queries at once, so being prepared with a strategy will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the company is currently facing. This shows that you’re engaged and thinking about how you can contribute to their success.
