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- Tasks: Lead operational excellence across clinics and digital telemedicine, driving improvements and efficiency.
- Company: Get A Drip, a forward-thinking health and wellness company.
- Benefits: Hybrid working, generous leave, private medical insurance, and staff training credits.
- Other info: Opportunity for growth with a supportive team and innovative projects.
- Why this job: Make a real impact in health and wellness while developing your career in a dynamic environment.
- Qualifications: Strong problem-solving skills and experience in clinic or retail operations.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Get A Drip is a forward-thinking and rapidly expanding preventative health and longevity supported by a strong nationwide physical clinical presence and remote digital prescribing capability. As part of our innovative approach to longevity and wellness, we offer scientifically-backed treatments that support clients in managing their overall health and wellbeing, including vitamin supplementation, red light therapy, cryotherapy, diagnostics and treatments to improve metabolic health.
Through our innovative digital platform, patients benefit from increased access to reliable clinical advice and personalised solutions designed to fit seamlessly into their lifestyles.
We are seeking a proactive and solutions-oriented professional to lead cross-functional operational excellence across our network of physical clinics as well as digital telemedicine business. This role goes beyond support; it is about building scalable systems, identifying recurring issues, and independently driving improvements through data-led decision making, regular reporting, and stakeholder alignment. The Business Support Lead will act as the key interface between all stakeholders and central functions while implementing prioritisation frameworks, workflows, and service standards that enhance experience and efficiency.
The Role
- Serve as the operational lead for Zenoti, owning the relationship and driving improvements and training across sites.
- Act as the conduit between clinics and Customer Support, Telemeds, Marketing, and Warehouse/Stock teams to ensure aligned communication and process efficiency.
- Collaborate with Marketing on new product launches and promotions, tracking rollout success and operational feedback.
- Complete clinical audits on behalf of Clinical Operations across owned and franchise estate to identify risks and trends, then support stakeholders to deliver remedial actions and any robust processes required for the longer term.
- Responsible for and to support the Clinic Coordinator to support their key business functions: Optimise the Clinic Support and Help inboxes, proactively resolving issues raised by clinic teams and driving long-term solutions.
- Lead the resolution of clinic-related customer complaints, working through Clinic Managers/Teams, ensuring systemic issues are tracked and resolved.
- Managing clinic schedules and absence, optimising utilisation and workforce.
- Act as the key liaison between clinics and external manufacturers or contractors to ensure operational issues are resolved efficiently, while also setting up, verifying, and approving clinical contracts and associated costs to maintain seamless clinic functionality.
Requirements
- Strong problem-solving and analytical skills
- Excellent communication and cross-functional collaboration
- Experience with clinic or retail operations
- Ability to work independently and manage multiple stakeholders
Nice to Have
- Working knowledge of Zenoti or similar operational platforms
- Proficiency in reporting and performance tracking (e.g., using Sheets, Looker)
- Experience with external contractors and project management
What We Offer
- Hybrid/flexible working, one day per week working from home
- Get a Drip Staff training credit to spend on drips and boosters, up to the value of £2,400 per annum
- Private Medical Insurance through BUPA
- 22 days per annum, which rises by one additional day per completed year of service up to a maximum of 30 days
Business Support Lead in London employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Business Support Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Lead role. Highlight your problem-solving skills and experience in clinic or retail operations, as these are key to what we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of cross-functional collaboration, it’s important to demonstrate your excellent communication abilities. Use examples from your past experiences where you successfully liaised between different teams.
Highlight Data-Driven Decision Making: We love candidates who can make decisions based on data! If you have experience with reporting and performance tracking, be sure to mention it. This will show us that you can drive improvements effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, make sure you research Get A Drip thoroughly. Understand their services, values, and recent developments in preventative health. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As a Business Support Lead, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experiences where you've identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Cross-Functional Collaboration
This role requires excellent communication and collaboration across various teams. Be ready to discuss how you've successfully worked with different departments in previous roles. Share specific instances where your collaboration led to improved processes or outcomes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's future plans, team dynamics, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's growth.