At a Glance
- Tasks: Help clients recover compensation from fraud and manage caseloads via phone and email.
- Company: Join CEL Solicitors, a fast-growing law firm in Liverpool with a vibrant culture.
- Benefits: Enjoy enhanced leave, work-from-home days, and a supportive team environment.
- Other info: Dynamic growth opportunities in a unique, caring workplace.
- Why this job: Make a real difference in clients' lives while kickstarting your legal career.
- Qualifications: Recent graduates with a 2:1 degree or experience in high-volume service roles are welcome.
The predicted salary is between 25000 - 35000 £ per year.
Full‑time Permanent Entry Level Description
Calling all graduates! Have you recently graduated from university or are this summer? Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s waterfront, where there is a culture of genuine care and dedication for our clients and colleagues? If so, this could be the role for you.
CEL Solicitors, having secured multimillion funding, is on a huge growth trajectory with a plan to be the UK’s number one consumer law firm that is renowned, nationally, for legal services and financial complaints. At CEL, we blend the professionalism of a corporate firm with the warmth of a family business. We offer an unparalleled opportunity to join our unique business.
Position Overview: To obtain the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership. The Case Handler plays a pivotal role within CEL by embodying and advancing our core values.
About you:
- Ideally you have previous experience gained within a high‑volume service delivery environment, e.g. Contact Centre is preferred, however we will consider candidates without experience who have recently graduated from University and have a 2:1 degree + in any field.
- Ability to work to tight deadlines and service level agreements.
- Ability to analyse and resolve complex complaints via telephony and email.
- Client centric who can put themselves in the client’s shoes, ensuring the proper resolution is delivered.
- Passionate for delivering outstanding levels of client satisfaction.
- Ability to achieve targets including telephony targets and complaints closure.
- Strong verbal and written communication abilities.
- Objection handling skills and confident in delivering difficult outcomes with ease.
- Exceptional written and verbal communication skills.
- Capacity to process information and tasks with precision and speed.
- Proficient in explaining, recommending, and persuading effectively.
- Competence in utilising Customer Relationship Management systems.
Key Accountabilities Responsibilities:
- Manage client caseloads across telephone and email in line with the claim management process.
- Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process.
- Investigate potentially fraudulent companies and individuals, including scammers.
- Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities.
- Investigate vulnerabilities in financial systems and assess their impact on victims of scams.
- Produce a letter of claim on behalf of clients and liaise with Financial teams.
- Achieve team and individual targets including productivity and quality.
- Handle complaints filed with the Financial Ombudsman.
- Adhere to service level agreements both internal and external.
- Deliver outstanding levels of client satisfaction.
Gratitude is one of our core values. To show appreciation for our team, we offer:
- Enhanced Sickness Entitlement.
- Enhanced Maternity / Paternity Leave.
- Death in Service from day one of employment.
- Company Bar.
- Paid Exam Leave.
- Christmas Closure (on top of your annual leave allowance).
- Work from Home days.
Company Overview: CEL Solicitors are experts in no win, no fee civil litigation claims. Everyone at CEL Solicitors is passionate about the law and will go above and beyond to exceed the needs of each client.
Paralegal (Graduate) in Liverpool employer: RGIT Australia
CEL Solicitors is an exceptional employer, offering graduates the chance to kickstart their legal careers in a vibrant Liverpool City Centre office with stunning waterfront views. With a strong focus on employee well-being, we provide enhanced benefits such as paid exam leave, generous maternity and paternity leave, and a culture that prioritises genuine care for both clients and colleagues. Join us as we grow into the UK’s leading consumer law firm, where your contributions will be valued and your professional development supported.
StudySmarter Expert Advice🤫
We think this is how you could land Paralegal (Graduate) in Liverpool
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We think you need these skills to ace Paralegal (Graduate) in Liverpool
Some tips for your application 🫡
Show Off Your Legal Knowledge:When applying for an entry-level role in legal law services, make sure to highlight any relevant coursework or certifications you've completed. Mention any specific areas of law you've studied or written about — this shows we're engaged with the field and can bring fresh ideas to RGIT Australia.
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Craft a Compelling Cover Letter:In your cover letter, it's important to convey not only your qualifications but also your passion for law. Tell a story about why you're excited about this field and what draws you to this specific role at RGIT Australia. We're looking for personality as much as for qualifications!
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How to prepare for a job interview at RGIT Australia
✨Brush Up on Legal Terminology
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