Deputy Manager in Leicester

About the Role

We Change Lives (WCL) is seeking a passionate and motivated Deputy Manager to join our team. This is an exciting opportunity to take a leadership role in one of our community-based services, supporting colleagues and ensuring the highest quality of care and support for the people we serve. As a Community Team Manager, you’ll work under the direction of the Service Manager to oversee the day-to-day running of a designated branch of the service. You’ll champion excellence, drive quality standards, and lead your team to deliver person-centred care that makes a real difference in people’s lives.

Job Summary

To take responsibility under the direction of the Service Manager for all aspects of the day to day running of the service in order to achieve an industry leading standard. Promote an environment, which provides residents with specialised personal care achieved through a process of individual consultation, and ensure that standards are delivered and maintained through the effective management of colleagues and achievement of agreed care, quality, safeguarding and financial targets.

Key Responsibilities

• Leadership
  • Provide leadership and effective performance management for all colleagues employed in the service promoting an environment that supports dignity and respect.
  • Lead colleagues in developing the service performance and improving quality standards through dissemination of organisational strategic outcomes.
  • Support the Service Manager to collate information for Service Development plans and to deliver the objectives as agreed with the Quality Lead and Operations Director.
  • Support the Service Manager in the collation of monthly data and analysis of data to evaluate and monitor performance against set objectives in conjunction with the Quality Lead and Operations Director.
  • Maintain an awareness of changes in the care environment and support the Service Manager to lead colleagues through the necessary changes to develop the service.
• Colleagues
  • Be responsible for selection, recruitment, induction, retention and development of all colleagues in accordance with legislation and company guidelines.
  • Ensure appropriate numbers and skills mix of colleagues to meet the requirements of the service.
  • Ensure that systems for providing effective supervision for all colleagues are in place and maintained.
  • Provide supervision and leadership development to assigned members of the team.
  • Ensure there is effective communication and dissemination of information on a frequent and regular basis using various methods to all colleagues.
• People We Support
  • To promote a caring environment this is delivered according to the latest guidelines, best practice, legislative and regulatory requirements.
  • To establish and maintain effective methods of communication with all stakeholders.
  • Ensure that high standards of care delivery are maintained at all times and that clinical and care needs of the people we support are appropriately met.
  • Ensure that the views and preferences of the people we support and visitors, are sought and reflected in service delivery.
  • Ensure that a high level of satisfaction with the service is achieved and maintained (the people we support, relatives, colleagues and commissioners).
  • Under the direction of the Service Manager, manage complaints and concerns appropriately and effectively in accordance with WCL Policy.
  • Maintain proactive management and monitoring arrangements to ensure ongoing compliance and adherence to the service contracts.
  • Work with all stakeholders to continually improve relationships and service provision.
  • Maintain excellent relationships with relatives, residents, purchasers and external agencies to build and maintain a positive reputation in the local community.
  • Understand and implement Safeguarding Vulnerable Adults policies and procedures.
  • Proactively promote best practice in positive behavioural support techniques ensuring that all colleagues are adequately trained and follow planned support.
  • When called upon, provide immediate crisis support whilst on duty and during allocated on call in line with contractual support agreements i.e. de-escalation and restraint intervention and WCL on call policy.
• Business
  • Support the Service Manager to achieve effective financial and commercial management of the home in accordance with WCL policy.
  • Support the Service Manager to achieve agreed financial targets by maintaining required level of income (occupancy and fee levels) and ensuring the most efficient and effective management of resources.
  • Maintain effective internal audit and review systems.
  • Support the Service Manager to comply with contract agreements and requirements.
  • Optimise all opportunities to develop the service.
  • Support the Service Manager to achieve monthly occupancy and budgets.
  • Understand the key performance indicators (KPI’s) for service performance and support the Service Manager to meet agreed targets.
  • Review monthly action plans to ensure SMART objectives are set and delivered in Quality, Care, People and Finance measures.
• Safeguarding of Vulnerable Adults / Mental Capacity Act
  • To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MCA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call Manager/ Deputy CEO.
• Health and Safety
  • Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
  • Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
  • To ensure that adequate measures are taken to protect the health and safety of all staff including the maintenance and upkeep of a safe environment.

Company Overview

We Change Lives is a growing UK charity providing specialist residential care and supported living for adults with complex needs across the North West and Midlands.