At a Glance
- Tasks: Create amazing visitor experiences and manage events at the Howard Assembly Room.
- Company: Vibrant arts venue in the heart of Leeds, focused on inclusivity.
- Benefits: Earn £14.60 per hour with flexible shifts across evenings and weekends.
- Other info: Great opportunity for personal growth and to support diversity in the workplace.
- Why this job: Join a dynamic team and make a real impact in the arts community.
- Qualifications: Teamwork, adaptability, and a passion for customer service.
The predicted salary is between 30000 - 30000 € per year.
The ideal candidate will create an exceptional visitor experience by welcoming guests, managing venue entry, and Duty Managing events in the Howard Assembly Room. Responsibilities will include sales (using our CRM system Spektrix), customer communications, and working collaboratively with the Front of House and Technical teams to ensure the smooth and safe running of events. Shift patterns will be across evenings and weekends as a priority. This role plays an essential part in shaping a vibrant, welcoming arts venue in the heart of Leeds.
Key accountabilities:
- Give a warm welcome and engage with visitors, ensuring they feel valued and appropriately supported throughout their visit to the Howard Assembly Room.
- Respond to customer queries promptly, providing clear and helpful information.
- Maintain up-to-date knowledge of the venue, events, and products to confidently inform visitors and recommend additional services where appropriate.
- Proactively support the team to promote and sell tickets, memberships, and upsell any additional items such as programmes or merchandise.
- Operate the Box Office Counter including show reports, sales summaries and any other appropriate reporting as requested by the Box Office management team.
- Work collaboratively with colleagues to ensure all tasks are completed effectively.
- Take initiative by identifying and completing tasks that support the smooth running of the venue.
- Attend Front of House briefings and provide up to date information about the event.
Job requirements:
- Knowledge of the venues and performances
- Teamwork and collaboration
- Operational awareness
- Adaptability and initiative
- Numeracy and accuracy skills
Terms & Conditions:
Salary: £14.60 per hour
Equity, diversity and inclusion. We promote equity, diversity and inclusion in our workplace and make recruitment decisions by matching our needs with the skills and experience of the candidate. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.
Box Office Duty Manager (Casual) in Leeds employer: RGIT Australia
Join us at the Howard Assembly Room, where we pride ourselves on creating a vibrant and inclusive work environment that values every team member's contribution. As a Box Office Duty Manager, you'll not only play a crucial role in enhancing visitor experiences but also benefit from flexible working hours, opportunities for professional growth, and a supportive culture that champions diversity and collaboration. Located in the heart of Leeds, our venue offers a unique chance to be part of a dynamic arts community, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Duty Manager (Casual) in Leeds
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the Howard Assembly Room and its events. This way, when you chat with visitors, you can share your enthusiasm and knowledge, making them feel right at home.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different visitor scenarios. The more comfortable you are with responding to queries and upselling, the better you'll shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Show your passion for the arts! When you get the chance to interview, let your love for the venue and its events come through. Share why you want to be part of creating that vibrant experience for visitors!
We think you need these skills to ace Box Office Duty Manager (Casual) in Leeds
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the arts and customer service shine through. We want to see how excited you are about creating a welcoming experience for our visitors at the Howard Assembly Room!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you've managed customer interactions or worked in a team, as this will show us you're a great fit for the Box Office Duty Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application through our website. This way, you’ll ensure it reaches us directly and you’ll have access to all the latest updates about the role and our venue!
How to prepare for a job interview at RGIT Australia
✨Know the Venue Inside Out
Before your interview, make sure you research the Howard Assembly Room thoroughly. Familiarise yourself with its history, upcoming events, and the overall visitor experience they aim to create. This knowledge will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Box Office Duty Manager, you'll be the face of the venue. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to engage with visitors and handle queries effectively during the interview.
✨Highlight Teamwork and Collaboration
This role requires working closely with various teams. Be ready to discuss times when you've successfully collaborated with others to achieve a common goal. Emphasise your adaptability and how you can contribute to a positive team environment at the Howard Assembly Room.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations, such as managing a busy box office or dealing with a difficult customer. Think through potential scenarios and how you would respond, showcasing your operational awareness and initiative in ensuring a smooth event experience.
