At a Glance
- Tasks: Create amazing visitor experiences and manage venue entry at our vibrant arts venue.
- Company: Join Opera North, a welcoming arts organisation in the heart of Leeds.
- Benefits: Earn £13.10 per hour with flexible hours and a fun work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be part of exciting events and make a real impact on visitors' experiences.
- Qualifications: Teamwork, adaptability, and a passion for the arts are essential.
The predicted salary is between 27300 - 27300 € per year.
The ideal candidate will create an exceptional visitor experience by welcoming guests, managing venue entry, and supporting both event-based and day-to-day operations in the Box Office.
Responsibilities include:
- Sales (using our CRM system Spektrix)
- Customer communications
- Promoting Opera North membership schemes
- Printing and distributing tickets
Working collaboratively with management, the role ensures the smooth and safe running of events and the day-to-day operation of the Box Office with afternoons, evenings and weekends as a priority. This role plays an essential part in shaping a vibrant, welcoming arts venue in the heart of Leeds.
Key accountabilities:
- Give a warm welcome and engage with visitors, ensuring they feel valued and appropriately supported throughout their visit to the Howard Assembly Room.
- Respond to customer queries promptly, providing clear, accurate, and helpful information via email, phone, and in person.
- Maintain up-to-date knowledge of the venue, events, and products to confidently inform visitors and recommend additional services where appropriate.
- Proactively promote and sell tickets, and upsell any additional items such as programmes or merchandise.
- Operate the Box Office Counter including selling tickets and supporting the Duty Manager during events.
- Work collaboratively with colleagues to ensure all tasks are completed effectively.
- Take initiative by identifying and completing tasks that support the smooth running of the venue.
- Complete any other reasonable duties requested by the Duty Manager on shift.
Job Requirements:
- Knowledge of the venues and performances
- Teamwork and collaboration
- Operational awareness
- Adaptability and initiative
Terms and Conditions:
Salary: £13.10 per hour
Equity, diversity and inclusion. We promote equity, diversity and inclusion in our workplace and make recruitment decisions by matching our needs with the skills and experience of the candidate. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.
Box Office Assistant (Casual) in Leeds employer: RGIT Australia
Opera North is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for those passionate about the arts. Located in the heart of Leeds, we offer our Box Office Assistants the opportunity to engage with a diverse audience while enjoying flexible working hours that accommodate afternoons, evenings, and weekends. With a strong commitment to employee growth and development, we encourage our team members to take initiative and contribute to creating memorable experiences for our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant (Casual) in Leeds
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the events, ticketing system, and membership schemes. This way, when you chat with visitors, you can provide them with all the info they need and make them feel right at home.
✨Tip Number 2
Practice your customer service skills! Whether it’s over the phone or face-to-face, being friendly and approachable is key. Remember, a warm welcome can turn a casual visitor into a loyal patron!
✨Tip Number 3
Show off your teamwork skills! Collaborate with your colleagues and support each other during busy times. A smooth operation means happy visitors, and that’s what we’re all about at StudySmarter.
✨Tip Number 4
Don’t hesitate to take the initiative! If you see something that needs doing, jump in and help out. This proactive attitude will not only impress your managers but also enhance the overall visitor experience.
We think you need these skills to ace Box Office Assistant (Casual) in Leeds
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the arts and customer service shine through. We want to see how excited you are about creating a welcoming experience for our visitors!
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that match the job description. Mention any previous roles where you've engaged with customers or worked in a team, as this will show us you're a great fit for the Box Office.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your skills and experiences. Remember, we appreciate clarity just as much as creativity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RGIT Australia
✨Know Your Venue
Before the interview, make sure you research the Howard Assembly Room and its events. Familiarise yourself with the types of performances they host and any upcoming shows. This will not only show your enthusiasm but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone. This role is all about making visitors feel valued, so demonstrating your ability to engage positively with customers will be key.
✨Be Ready to Discuss Sales Techniques
Since you'll be promoting tickets and upselling merchandise, brush up on basic sales techniques. Be prepared to discuss how you would approach selling tickets or additional items. You might even want to role-play a sales scenario with a friend to build your confidence.
✨Emphasise Teamwork and Initiative
This position requires collaboration with colleagues and taking initiative. Think of examples where you've worked well in a team or taken the lead on a project. Highlighting your adaptability and willingness to support others will resonate well with the interviewers.
