Aids & Adaptations Supervisor - Social Housing in Kingston upon Thames

Kingston upon Thames, SouthEast KT1, United Kingdom • £40,000 - £45,000 Full-time Permanent

Who Are We: Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Role Overview: To manage and supervise the delivery of aids and adaptations services across the housing stock, ensuring that disabled and vulnerable residents receive timely, high‑quality adaptations that enable them to live safely and independently. The post holder will oversee contractors and staff, ensure compliance with relevant legislation and policies, and provide excellent customer service throughout the process.

Responsibilities:

• Supervise the delivery of minor and major adaptations to residents' homes.
• Manage referrals received from Occupational Therapists and other health and social care professionals.
• Ensure works are completed within agreed timescales, budgets, and quality standards.
• Prioritise cases according to risk and resident need.
• Monitor performance against service targets and key performance indicators (KPIs).
• Oversee contractors and suppliers undertaking adaptation works.
• Carry out inspections and quality assurance checks to ensure compliance with specifications and health and safety requirements.
• Monitor contractor performance and address any issues relating to quality, cost, or customer satisfaction.
• Approve completed works and authorise payments in accordance with financial procedures.
• Act as the main point of contact for residents throughout the adaptation process.
• Liaise effectively with Occupational Therapists, Adult Social Care teams, healthcare professionals, and internal departments.
• Respond to enquiries, complaints, and complex cases in a timely and professional manner.
• Promote customer satisfaction and ensure vulnerable residents receive appropriate support.
• Ensure all adaptation works comply with: Equality Act 2010, Housing Health and Safety Rating System (HHSRS), Building Regulations, Health and Safety at Work Act 1974, Disabled Facilities Grant (DFG) requirements (where applicable), Relevant social housing standards and organisational policies.
• Undertake post‑inspections and maintain accurate records of works completed.
• Support budget management and ensure value for money is achieved.

You Will Need:

• Experience of delivering aids and adaptations services within social housing, local government, or property maintenance.
• Knowledge of disability adaptations and accessible housing standards.
• Experience supervising contractors and monitoring performance.
• Understanding of relevant legislation, including the Equality Act 2010 and health and safety regulations.
• Experience managing budgets and ensuring value for money.
• Strong customer service and stakeholder management skills.
• Experience handling complex and sensitive cases involving vulnerable residents.

Qualifications:

• HNC/HND or equivalent qualification in Building Studies, Construction, Housing, Property Maintenance, or a related discipline.

We Will Provide:

• Excellent development and progression opportunities.
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
• Life Assurance cover.
• Wellbeing Resources and Counselling services.
• Retail & Lifestyle Discount Platform.
• Enhanced Family Leave Provisions.
• Recognition initiatives and awards.

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.