At a Glance
- Tasks: Manage telephone systems and IT assets while supporting marketing with valuable insights.
- Company: Join a dynamic marketing team in a collaborative environment.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Other info: Perfect for students looking to gain practical experience in a supportive setting.
- Why this job: Make an impact on customer engagement strategies and enhance your tech skills.
- Qualifications: Strong admin skills, experience with telephony systems, and data analysis abilities.
The predicted salary is between 20250 - 24750 £ per year.
- Business Systems and Communications Assistant
- SO23 9PU, England SO23 9PU, United Kingdom
- Part-time Permanent Associate
- Posted 07 Sep 2026
- Description
Join our Marketing team and play a key role in managing our telephone systems, IT assets and business communications infrastructure whilst delivering valuable reporting and insights that help drive our customer engagement strategy!
Department
Marketing
Reporting To
Marketing Manager
Hours
Part-Time, 25 hours per week - 5 days per week (hours to be agreed)
Purpose of the Role
The IT & Communications Coordinator will be responsible for the day-to-day administration of the company's telephone systems, user accounts and IT equipment across all group locations.
The role will act as the primary liaison between the business and external support providers, ensuring staff have the equipment and communication tools they need to carry out their roles effectively.
The position will also support the Marketing team by producing telephony and communication reports, helping analyse customer contact trends and identifying opportunities to improve customer engagement and enquiry handling.
Key Responsibilities
- Telephony & Communications
- Act as the primary administrator for the company's telephone systems.
- Create, amend and remove user accounts for new starters and leavers.
- Configure call routing, extensions, voicemail and hunt groups.
- Investigate and resolve day-to-day telephony issues.
- Liaise with Bistech and other service providers to
- Monitor telecommunications performance and recommend improvements.
- Maintain accurate documentation of telephone system configurations.
- IT Asset Management
- Manage the allocation and tracking of company laptops, desktops, monitors, mobile phones and other IT equipment.
- Coordinate IT equipment set-up for new starters.
- Arrange collection, redeployment and decommissioning of equipment for leavers.
- Maintain an accurate IT asset register.
- Monitor equipment age and condition and make recommendations for replacement or upgrade.
- Coordinate the procurement of replacement equipment where approved.
- Ensure all IT equipment is appropriately recorded and assigned.
- User Administration
- Create, amend and disable system accounts as required.
- Assist staff with basic IT and system-related queries.
- Coordinate with external IT support providers to resolve technical issues.
- Maintain user access records and associated documentation.
- Reporting & Marketing Support
- Produce regular call reporting for the Marketing team.
- Analyse inbound call volumes across different numbers, departments and campaigns.
- Identify trends in customer enquiries and communication channels.
- Highlight underperforming or underutilised communication routes.
- Support marketing campaigns through the provision of telephony and customer contact data.
- Prepare management reports and dashboards as required.
- Administration & Compliance
- Maintain accurate records of equipment, licences and communications systems.
- Assist with supplier management and contract renewals relating to telephony and technology.
- Ensure company data and systems are managed in accordance with company policies.
- Support continuous improvement initiatives relating to communications and technology.
Person Specification
- Strong administrative and organisational skills.
- Excellent attention to detail.
- Good working knowledge of Microsoft Office applications, particularly Excel.
- Ability to analyse data and produce meaningful reports.
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Experience administering business telephone systems.
- Experience managing IT assets and equipment registers.
- Knowledge of Microsoft 365 administration.
- Experience working with external IT or telecommunications providers.
- Experience producing management information and performance reports.
- #J-18808-Ljbffr
Business Systems and Communications Assistant in Kings Worthy employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
