At a Glance
- Tasks: Support schools with IT solutions and provide on-site technical assistance.
- Company: Fast-growing education tech provider recognised as a top employer.
- Benefits: Competitive salary, career growth, and a chance to make a difference.
- Other info: Dynamic role with opportunities to work on impactful projects.
- Why this job: Join a mission-driven team improving education through technology.
- Qualifications: 3 years of IT support experience and knowledge of various platforms.
The predicted salary is between 30000 - 36000 € per year.
Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index. We are now looking for an IT Field Engineer to join our world class company. Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers and colleagues of all levels of seniority. Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 5 Mid Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.
What do our IT Engineers and Consultants do?
- Make regular visits to client schools to provide effective on‑site responses to a range of IT networking and end user support requests, looking after around 5 - 10 schools.
- Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms.
- Process and escalates incoming requests for support both on site and remotely via the helpdesk.
- Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future.
- Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.
What skills should you have?
- Around 3 years’ demonstrable experience in IT support services or consultancy.
- Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally Windows AD, Microsoft Office 365 and Azure AD.
- Knowledge of LAN.
IT Technician employer: RGIT Australia
Computeam is an exceptional employer, recognised for its commitment to employee satisfaction and growth, as evidenced by our accolades in the Best Companies Index. Located in Stoke on Tern, we offer a dynamic work culture that fosters collaboration and innovation, alongside opportunities for professional development in the rapidly evolving education technology sector. Join us to make a meaningful impact on the educational landscape while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or education conferences to connect with potential employers and industry peers. Don’t be shy—introduce yourself and share your passion for improving education through technology.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, especially those related to education technology. This can really set you apart and give employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Computeam and understanding their mission. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success in supporting schools.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the education sector.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your experience with IT support services, especially in education, and showcase any relevant skills like working with Microsoft, Google, and Apple platforms.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for improving education outcomes through technology. Mention specific experiences that demonstrate your ability to work with clients and colleagues at all levels.
Showcase Your Technical Skills:Don’t forget to list your technical skills clearly. Include your knowledge of firewalls, HP Aruba switches, and any experience with Windows AD, Microsoft Office 365, and Azure AD. This will help us see how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in schools across the UK!
How to prepare for a job interview at RGIT Australia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around firewalls, HP Aruba switches, and the Microsoft ecosystem. Be ready to discuss your hands-on experience with these technologies, as well as any projects you've worked on that relate to IT support in educational settings.
✨Showcase Your Communication Skills
As an IT Technician, you'll be interacting with clients and colleagues at various levels. Prepare examples of how you've effectively communicated complex technical issues to non-technical users. This will demonstrate your ability to bridge the gap between tech and education.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved IT issues under pressure. Be ready to walk through your thought process during these situations, highlighting your analytical skills and how you prioritise tasks when managing multiple requests.
✨Align with Computeam's Mission
Research Computeam’s mission to improve educational outcomes through technology. Be prepared to discuss how your personal values align with this mission and how you can contribute to making a difference in schools across the UK.
