At a Glance
- Tasks: Lead a team to deliver top-notch, person-centred care and support to clients.
- Company: Join a dedicated care organisation focused on quality and compassion.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and client satisfaction.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
The Team Leader is responsible for managing the staff team and overseeing the delivery of high-quality, person-centred care and support to clients living in their own homes or accessing community services. This role involves managing house leads and support staff to ensure care is delivered in line with Care Quality Commission (CQC) regulations and organisational standards. The Team Leader is accountable for staff performance, service quality, and ensuring that all documentation and outcomes reflect best practice and regulatory compliance.
Key Responsibilities
- Leadership & Staff Management
- Manage, supervise, mentor, coach and support House Leads and support staff in delivering care and support services.
- Set clear expectations and hold staff accountable for performance, conduct, and quality of care.
- Conduct disciplinary actions, grievances and performance management across all areas of the team if required.
- Provide coaching, guidance, and performance feedback to ensure continuous improvement.
- Hold staff and yourself accountable for business requirements and outcomes.
- Support recruitment, induction and training of new staff.
- Responsible for Health and Safety across all teams.
- Responsible for safeguarding and promoting safety and wellbeing across clients and staff.
- Meet with House leads weekly to ensure client compliance to CQC and progression and care plans, and upskill knowledge and practice.
- Service Delivery & Quality Assurance
- Ensure care is person-centred, outcome-focused, and tailored to individual client needs.
- Ensure a bi-monthly team meeting is held for every client with all staff present physically or on Teams.
- Ensure clients have a say in all their support needs, completing client support plans with clients present where possible.
- Actively participate in on call shifts.
- Ensure medication is accurate and any concerns are flagged immediately to Registered Manager.
- Ensure each staff member has a monthly supervision ensuring that objectives are set and reviewed against the job description and business requirements.
- Regular spot check and review each member of staff so accurate feedback can be given.
- Monitor service delivery to ensure it meets CQC standards and internal policies.
- Conduct regular audits of care records, support plans, and staff documentation.
- Promote a culture of dignity, respect, and independence for all clients.
- Lead with integrity and inclusion to meet business values and vision.
- Operational Oversight
- Coordinate staff rotas and ensure adequate coverage across services.
- Check Rotas daily / weekly to ensure quality.
- Respond to incidents, safeguarding concerns, and service issues in a timely and professional manner.
- Ensure emails are read and responded to daily.
- Liaise with the Registered Manager to report on service performance, risks, and improvements.
- Ensure staff support, mentoring and coaching is documented.
- Oversee the staff holiday ensuring that staff are available to cover shifts.
- Documentation & Compliance
- Ensure all care records, risk assessments, and support plans are accurate, up-to-date, and compliant at all times.
- Manage and update Rotas for the team supplying cover to other team leaders when they are on holiday.
- Monitor the quality of documentation completed by House Leads and support staff.
- Support the Registered Manager in preparing for inspections and audits.
- Ensure zero shifts are missed 100% compliance to all commissioned hours.
Person Specification
- Experience in a supervisory or team leader role within a care setting.
- Strong understanding of CQC regulations and person-centred care principles.
- Excellent leadership, communication, and organisational skills.
- Ability to manage staff performance and maintain high standards of care.
- Proficiency in care documentation and digital record systems.
- Excellent IT skills.
- High values of integrity demonstrated.
- Coaching and mentoring skills.
- Professional and presentable.
- Knowledge of writing care plans and risk assessments.
- Level 3 or above in Health and Social Care or equivalent.
- Experience in supported living or community-based care.
- Knowledge of safeguarding and risk management procedures.
- Flexible working patterns may be required.
Working Relationships
- Reports directly to the Registered Manager.
- Manages House Leads and support staff.
- Works collaboratively with clients, families, and external professionals.
Team Leader in Ipswich employer: RGIT Australia
As a Team Leader at our organisation, you will be part of a supportive and dynamic work culture that prioritises person-centred care and the professional growth of its employees. We offer comprehensive training and development opportunities, ensuring you are equipped to lead your team effectively while making a meaningful impact in the lives of our clients. Located in a vibrant community, we foster an inclusive environment where your contributions are valued, and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of delivering high-quality, person-centred care. Show them you're not just a fit for the role, but for their team culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership skills and how you've managed teams in the past, as this will be key for a Team Leader role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Team Leader in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in care settings, especially focusing on leadership and compliance with CQC regulations. We want to see how your skills align with the Team Leader role!
Showcase Your Leadership Skills:In your application, emphasise your experience in managing teams and delivering person-centred care. Share specific examples of how you've mentored staff or improved service quality – we love a good success story!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Make sure you brush up on CQC regulations and person-centred care principles. Being able to discuss these topics confidently will show that you understand the core responsibilities of a Team Leader.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or handled difficult situations. Highlight your coaching and mentoring abilities, as well as how you've held staff accountable for their performance.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing staff performance or responding to safeguarding concerns. Think through your responses in advance so you can demonstrate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
