House Lead in Ipswich

• Full-time Permanent Mid-level Senior
• Posted 06 Jul 2026
• Description

Could you be the difference in someone's day?

At Inspiring Support, we're passionate about helping people live happy, independent, and meaningful lives.

As part of our dedicated team, you'll provide person-centred support to individuals with a range of needs, helping them build confidence, develop skills and achieve their goals both at home and in the community.

Our core values are

• Be There
• We are present, attentive, and compassionate
• Play
• We bring positivity, creativity, and energy into our work
• Make Their Day
• We go above and beyond to make a positive difference
• Choose Your Attitude
• We act with professionalism, accountability and integrity

At Inspiring Support, we recognise that exceptional care starts with exceptional people.

That's why we are committed to supporting, developing, and valuing our staff, ensuring they have the tools, training, and encouragement needed to thrive in their roles.

We foster a positive and inclusive workplace where every team member is respected, empowered, and able to make a meaningful difference in the lives of the people we support.

Together, we help individuals achieve their goals, maximise their independence, and lead fulfilling lives.

Safeguarding is at the heart of everything we do and is a shared responsibility across our organisation.

We are committed to creating a culture where people feel safe, respected, listened to, and empowered.

Concerns are taken seriously, acted upon promptly, and managed with the utmost professionalism.

For us, safeguarding is more than a policy—it's a fundamental part of who we are and how we work every day.

Role Summary

As a

House Lead (Key Worker) , you will play a vital role in coordinating the day‑to‑day care and support of individuals within our supported living or residential services.

Working alongside the Team Leader, you will ensure each person receives high‑quality, person‑centred support that promotes independence, choice, dignity, and wellbeing.

You will act as the primary Key Worker for allocated individuals, developing positive relationships with the people we support, their families, healthcare professionals and colleagues to ensure care is delivered consistently and effectively.

You will also be responsible for maintaining accurate care records, supporting individual outcomes, and ensuring all care is delivered in line with Care Quality Commission (CQC) standards, legislation, and organisational policies.

In addition to your Key Worker responsibilities, you will continue to undertake all duties associated with our

Support Worker role, providing hands‑on care and leading by example to deliver outstanding support.

Key Responsibilities

• Client Care & Support
• Act as the Key Worker for allocated clients, taking responsibility for their care, wellbeing and Health Action Plans, ensuring these remain accurate, up to date and actioned.
• Coordinate and attend health appointments, annual reviews, and multidisciplinary meetings as required.
• Develop, implement, and review person‑centred care plans and risk assessments in partnership with clients, families, and professionals.
• Promote independence, choice, dignity, and positive outcomes through high‑quality, person‑centred support.
• Monitor clients' health, behaviour, and changing needs, adapting support where required.
• Facilitate and record client reviews and meaningful engagement activities.
• Documentation & Compliance
• Maintain accurate, timely, and comprehensive care records, including daily notes, care plans, risk assessments, and BIRDIE documentation.
• Ensure all documentation complies with CQC standards, legislation, and organisational policies.
• Report safeguarding concerns promptly and follow all reporting procedures.
• Complete and submit shadow shift documentation.
• Support internal and external audits by maintaining accurate client records.
• Staff Support & Teamwork
• Work collaboratively with colleagues to deliver consistent, high‑quality care.
• Support the Team Leader with staff inductions, shadow shifts, training, and staff allocation as required.
• Provide guidance to colleagues on individual client needs and ensure new staff are competent to deliver safe, effective care.
• Communication
• Act as the main point of contact for clients, families, healthcare professionals, and other stakeholders, maintaining clear and professional communication.
• Share relevant updates regarding client wellbeing, progress, and concerns with the appropriate people.
• Attend meetings, supervisions and mandatory training, maintaining professional boundaries at all times.
• Health & Safety
• Comply with all health and safety policies and procedures.
• Participate in risk assessments and ensure appropriate control measures are implemented.
• Promptly report and act on health and safety concerns through the appropriate reporting channels.

Person Specification

• Experience working in a care or support role, preferably as a Key Worker or in a similar position.
• Minimum of one year's experience supporting individuals with complex needs.
• Strong understanding of person‑centred care, safeguarding, and CQC standards.
• Knowledge of relevant regulatory requirements.
• Proactive commitment to continuous personal and professional development.
• Excellent communication, organisational, and record‑keeping skills.
• Ability to coordinate client care while guiding and motivating a small team.
• Compassionate, proactive, and solution‑focused approach.
• Ability to mentor and support colleagues.
• NVQ Level 3 (or equivalent) in Health and Social Care.
• Experience within supported living.
• Experience using electronic care management systems, such as Birdie.
• Full UK driving licence.

Benefits

• Company events
• Company pension
• On‑site parking
• Application

If you are passionate about joining a high‑quality care services team, we’d love to hear from you. Please send your CV and cover letter to by

17th July, 2026 . Please make sure that you complete the pre‑screen questions on the job board, and look at the attached job description for further information.

This post is subject to an Enhanced DBS check including Adult’s Barred List.

It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children/vulnerable adults.

Inspiring Support is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees, including disabled applicants and employees.

As a Disability Confident employer, we are committed to making reasonable adjustments throughout the recruitment process and employment where required.

Company Overview: Please visit our company website for more information.

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