At a Glance
- Tasks: Manage customer enquiries and convert them into revenue while coordinating logistics.
- Company: Join a dynamic team at Think Hire Ltd, focused on growth and innovation.
- Benefits: Enjoy career development opportunities and a supportive work environment.
- Other info: Collaborative culture with a focus on teamwork and continuous improvement.
- Why this job: Be at the forefront of a growing business and make a real impact.
- Qualifications: Strong customer service skills and experience in handling calls are preferred.
The predicted salary is between 31500 - 38500 £ per year.
- Chadderton, North West OL9, United Kingdom
- Full-time Permanent Internship
- Posted 10 Aug 2026
- Description
Position Overview
The Hire Controller will operate at the front line of a dynamic and growing business, playing a key role in supporting the company's growth strategy.
The role is responsible for managing customer enquiries, converting opportunities into revenue, and coordinating equipment and logistics to deliver a first-class customer experience.
Key Responsibilities
- Manage customer enquiries via phone and email in a professional and timely manner, maintaining excellent customer service standards at all times.
- Accurately process and convert enquiries into hire and sales opportunities.
- Develop and maintain strong working relationships with both new and existing customers.
- Prepare energy quotations, hire agreements, and sales contracts in line with customer requirements.
- Liaise with operational teams to ensure asset and transport availability, delivering a "right first time" service.
- Work closely with the sales team to ensure all opportunities are qualified, followed up, and progressed efficiently.
- Source equipment through the approved supply chain, obtaining quotations and placing orders while maintaining agreed margins and profitability.
- Proactively follow up all quotations to maximise conversion rates from enquiry to order.
- Conduct courtesy follow-up calls on energy quotations to address customer queries and support decision‑making.
- Ensure clear and accurate communication across all internal departments, particularly with operational delivery teams.
- Make outbound calls when required to gather customer feedback and re‑engage dormant opportunities.
- Support and follow structured sales processes to ensure all opportunities are managed effectively.
- Proactively reach out for fuel & site service requirements
Key Requirements
- Strong focus on revenue generation and performance
- Customer service driven with a proactive approach
- Experience handling inbound and outbound calls
- Excellent telephone manner and communication skills
- Experience within the hire industry (Desirable)
- Customer service experience (Desirable)
Core Competencies
Job Knowledge
Demonstrates the appropriate level of skills and understanding required for the role.
Integrity & Professionalism
Acts in line with company values and always in the best interests of the business.
Customer Focus
Effectively manages the customer journey from initial enquiry through to delivery and follow-up.
Teamwork
Collaborates with colleagues and contributes positively to team success.
Responsiveness & Continuous Improvement
Adapts to change and actively seeks opportunities to improve performance and processes.
About the Company
The successful individual will be joining a highly skilled and motivated team from a variety of professional backgrounds.
It is an exciting time at Think Hire Ltd, with strong growth plans in place and genuine opportunities for career development.
We value our employees and actively support both personal and professional progression.
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Hire Controller employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like RGIT Australia and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at RGIT Australia!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like RGIT Australia keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to RGIT Australia:This is your chance to really connect with the team at RGIT Australia. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at RGIT Australia
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with RGIT Australia.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show RGIT Australia that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at RGIT Australia. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
