At a Glance
- Tasks: Support customers with kitchen and bathroom projects, ensuring their needs are met.
- Company: Join Woodstock Trading Company, a caring and growing business.
- Benefits: Enjoy 23 days holiday, health care cover, and free food on site.
- Other info: Fantastic company culture that promotes growth and teamwork.
- Why this job: Be the voice of our company and make a real difference in customer satisfaction.
- Qualifications: 12 months customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you!
We are currently seeking a Customer Success Assistant with Kitchen and Bathroom experience to join our team based at our Head Office in Rotherwas, Hereford. Our customer success team is the face and the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment.
Responsibilities:- Collaborate with customers on projects where bathroom or kitchen solutions may be required, ensuring their needs are fully understood and addressed.
- Provide exceptional customer service over the telephone, resolving queries, providing quotes, and inputting orders.
- Process sales orders, resolve technical queries, and manage all customer interactions.
- Maintain accurate records using our bespoke Customer Service platform.
- Strive to achieve company key performance indicators.
- At least 12 months of experience in a customer service role, preferably in an office-based environment with large-volume telephone calls.
- Familiarity with bathrooms, kitchens, or bedrooms, and ability to match product solutions to customer needs.
- Excellent telephone manner, friendly disposition, and a strong desire to deliver excellent customer service.
- Excellent IT skills, including use of Microsoft packages.
- Meticulous attention to detail and ability to work independently.
- Reliability and resourcefulness, with the ability to adapt to multiple demands.
- 23 days' holiday with an additional day off around your birthday, plus Bank Holidays.
- Christmas closure.
- Health Care Cover.
- Employee Assistance Programme.
- Life Assurance.
- A fantastic company culture that fosters growth and teamwork.
- Free food and drinks on site.
- Employee discounts on our products.
Customer Success Associate – Kitchen & Bath Support in Hereford employer: RGIT Australia
Woodstock Trading Company is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in the heart of Hereford. With generous benefits such as 23 days' holiday plus a birthday day off, health care cover, and a supportive environment that encourages teamwork and personal growth, this role as a Customer Success Associate promises a fulfilling career path for those passionate about customer service in the kitchen and bath sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate – Kitchen & Bath Support in Hereford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Woodstock Trading Company's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone interaction, try role-playing with a friend. Focus on being friendly and clear, as this will help you shine during the interview process.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the role and the team. Asking insightful questions shows that you're engaged and serious about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Woodstock Trading Company.
We think you need these skills to ace Customer Success Associate – Kitchen & Bath Support in Hereford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Associate role. Highlight your experience in customer service, especially if you've worked with kitchens or bathrooms before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Don’t forget to mention any relevant experience that aligns with the job description.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how we want you to interact with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our fantastic company culture!
How to prepare for a job interview at RGIT Australia
✨Know Your Products
Familiarise yourself with kitchen and bathroom products before the interview. Being able to discuss specific items and how they meet customer needs will show your passion and expertise in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer, as this role is all about making customers happy.
✨Practice Your Telephone Manner
Since this position involves a lot of phone interactions, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling queries and providing information.
✨Demonstrate Your Attention to Detail
Be ready to discuss how you maintain accuracy in your work. Whether it’s processing orders or managing records, showing that you can handle details meticulously will be key to impressing the interviewers.
