At a Glance
- Tasks: Assist customers with kitchen and bathroom projects, ensuring their needs are met.
- Company: Join Woodstock Trading Company, a caring and growing business.
- Benefits: Enjoy 23 days holiday, health care cover, and free food on site.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be the voice of our company and make a real difference for customers.
- Qualifications: 12 months customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you!
We are currently seeking a Customer Success Assistant with Kitchen and Bathroom experience to join our team based at our Head Office in Rotherwas, Hereford. Our customer success team is the face and the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment.
Responsibilities:- Collaborate with customers on projects where bathroom or kitchen solutions may be required, ensuring their needs are fully understood and addressed.
- Provide exceptional customer service over the telephone, resolving queries, providing quotes, and inputting orders.
- Process sales orders, resolve technical queries, and manage all customer interactions.
- Maintain accurate records using our bespoke Customer Service platform.
- Strive to achieve company key performance indicators.
- At least 12 months of experience in a customer service role, preferably in an office-based environment with large-volume telephone calls.
- Familiarity with bathrooms, kitchens, or bedrooms, and ability to match product solutions to customer needs.
- Excellent telephone manner, friendly disposition, and a strong desire to deliver excellent customer service.
- Excellent IT skills, including use of Microsoft packages.
- Meticulous attention to detail and ability to work independently.
- Reliability and resourcefulness, with the ability to adapt to multiple demands.
- 23 days' holiday with an additional day off around your birthday, plus Bank Holidays.
- Christmas closure.
- Health Care Cover.
- Employee Assistance Programme.
- Life Assurance.
- A fantastic company culture that fosters growth and teamwork.
- Free food and drinks on site.
- Employee discounts on our products.
Customer Success Assistant in Hereford employer: RGIT Australia
Woodstock Trading Company is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in the heart of Hereford. With generous benefits such as 23 days' holiday plus a birthday day off, health care cover, and a supportive environment that encourages teamwork and personal growth, this role as a Customer Success Assistant promises not just a job, but a fulfilling career path. Join us to be part of a company that values its people and provides unique perks like free food and product discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Assistant in Hereford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Woodstock Trading Company. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience in customer service aligns with the role of Customer Success Assistant. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re proactive and enthusiastic about the position.
We think you need these skills to ace Customer Success Assistant in Hereford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Success Assistant role. Highlight your customer service experience, especially in kitchen and bathroom contexts, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team. Be genuine and let your personality come through – we love seeing the real you!
Showcase Relevant Experience:When filling out your application, don’t forget to mention any specific experiences related to kitchens or bathrooms. This will help us see how you can contribute to our customer success team right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our fantastic company culture!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Make sure you brush up on your knowledge of kitchen and bathroom products. Familiarise yourself with common queries and solutions, as well as the company’s offerings. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will highlight your ability to thrive in a customer-focused environment.
✨Practice Your Telephone Manner
Since the role involves a lot of phone interactions, practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable. Remember, a friendly disposition can make all the difference in customer service!
✨Be Ready to Discuss KPIs
Understand what key performance indicators (KPIs) are relevant to the role and be prepared to discuss how you’ve met or exceeded them in previous positions. This shows that you’re results-driven and ready to contribute to the company's success.
