At a Glance
- Tasks: Lead patient administration teams and drive sales culture for exceptional patient experiences.
- Company: One Hatfield Hospital, part of Phoenix Hospital Group, focused on healthcare excellence.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Join a diverse team committed to patient welfare and operational excellence.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Management experience in healthcare and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
One Hatfield Hospital, part of Phoenix Hospital Group, is seeking an experienced and motivated Sales and Administration Manager to lead our patient administration and reception teams, ensuring an exceptional patient experience while driving operational excellence and business growth. This is an exciting opportunity for a proactive leader with healthcare administration experience and a passion for customer service, team development, and sales performance.
You will play a pivotal role in overseeing patient administration services, improving processes, enhancing enquiry conversion rates, and supporting the hospital's strategic objectives. As Sales & Administration Manager, you will provide leadership across all patient administration functions, ensuring efficient, high-quality service delivery throughout the patient journey.
Hours: 37.5 hours Monday-Friday
Reporting to the Operations Manager, you will:
- Lead and develop reception, bookings and administration teams
- Drive a proactive sales culture focused on converting enquiries into appointments
- Monitor and improve enquiry-to-booking conversion performance
- Analyse KPIs and implement initiatives to improve efficiency and revenue opportunities
- Ensure consistent administration processes and best practice across departments
- Manage staffing, workload allocation and team performance
- Support recruitment, training, appraisals and staff development
- Resolve customer service issues and oversee complaint resolution
- Collaborate with clinical, marketing and operational teams to enhance service delivery
- Contribute to the ongoing growth and success of the hospital
What We're Looking For:
- Previous management experience within a healthcare environment
- Proven ability to lead, motivate and develop teams
- Strong understanding of patient administration processes
- Excellent customer service and relationship-building skills
- Strong organisational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to work effectively under pressure and meet deadlines
- Confident user of Microsoft Office and administration systems
- Flexible and adaptable approach
- Experience within the independent healthcare sector
- Previous sales, business development or conversion-focused experience
- Experience using Compucare or similar patient administration systems
About Us: One Hatfield Hospital has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection. One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.
Our Recruitment Process: At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer. One Hatfield Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK. Phoenix Hospital Group have not engaged with recruitment agencies for this position. Only applications submitted directly will be considered. One Hatfield Hospital reserves the right to remove job adverts before the closing date.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Adminsitration Manager in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RGIT Australia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RGIT Australia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Adminsitration Manager in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RGIT Australia:Your cover letter is your chance to shine! Tell us why you want to work at RGIT Australia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RGIT Australia!
How to prepare for a job interview at RGIT Australia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
