Receptionist (FlexiBank) in Hatfield

• Hatfield, South East AL10, United Kingdom
• Casual Temporary Minimum of 1 year
• Posted 15 Jul 2026
• Description

One Hatfield Hospital, part of Phoenix Hospital Group, is looking for a confident and professional receptionist to join our team on a Flexi Bank arrangement.

We are looking for someone with excellent interpersonal skills who can provide a first-class experience for all patients and visitors.

Reporting to the Front of House Supervisor, the successful receptionist will be responsible for delivering a high standard of service, ensuring all patients and visitors to One Hatfield Hospital receive a warm welcome and efficient support throughout their visit.

Please note: this is a Flexi Bank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff during periods of annual leave or absence.

• Main responsibilities & duties of the role
• Tasks may include appointment bookings, admission bookings, reception duties, check in procedures for patients, receipt of payment for bills.
• Participation in preparation for clinic lists, taking patient payments and assisting with telephone enquiries.
• Prepare documents and complete forms as per department procedures and business requirements.
• Liaise regularly with internal and external customers.
• Ensure that all incoming calls via switchboard are answered in a timely manner in line with company best practice.
• Resolve customer queries, whether in person, via telephone or email in a professional manner.
• Verify patients medical insurance details prior to admission.
• Undertake general office duties and any other duties as may be requested by department lead

Qualifications

• Minimum GCSE education or equivalent.

Experience

• Proven ability to work effectively in a team environment and independently as required
• Previous administration experience in a business/health care sector environment.
• 1 year(s) relevant experience within an administrative or customer services role.

Skills

• Demonstrate customer services skills and awareness
• Excellent interpersonal skills
• To be able to work under pressure and to meet tight deadlines
• Flexible attitude and approach to the role
• Good computer skills and confidence in using an array of computer software
• Excellent organisational skills
• Ability to work as a team member
• Excellent written and verbal communication skills
• Flexibility and adaptability to meet the changing needs of the business
• Previous health sector experience
• About the Hospital

Our private hospital is home to specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, MRI and ultrasound.

One Hatfield Hospital is part of Phoenix Hospital Group, a leading London based private healthcare group.

Phoenix provide exceptional patient centred care with three state-of-the‑art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex.

One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.

Our Recruitment Process

At One Hatfield Hospital we are committed to building a diverse and inclusive working environment.

We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Hatfield Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

All staff are expected to share this commitment.

The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references.

They will also be subject to proof of eligibility to work in the UK.

Phoenix Hospital Group reserves the right to remove job adverts prior to closing date.

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