Full-time Permanent Mid-level Senior
Posted 10 Sep 2026
Description
About the role
You are the duty lead when the Clinic Manager is off, which on a 7-day rota is often. You keep the standard identical whoever is in charge: the appointments continuing, the team supported and most importantly the member experience flawless. This is a hands on leading from the front role which includes administration and operations all the while, creating a 5-star member experience.
What you’ll be doing
- Act as duty lead: open, close, keyhold, and own the day when the Clinic Manager is off.
- Run the daily floor: briefings, breaks, the appointment cycle, and real-time problem solving.
- Own front of house standards: arrivals, phones, the waitlist and rebooking conversations.
- Handle first-line member concerns and service recovery, escalating to the Clinic Manager where needed.
- Support with rotas, stock, equipment QA checks and audit preparation.
- Deputise on KPI reporting and team one-to-ones as directed.
Requirements
- Proven supervisory experience in high end, luxury retail, private healthcare, concierge or wellness, adept at consistently delivering a 5star experience.
- Track record of delivering KPI’s and operational procedures.
- Composed, organised and visibly warm with members and team alike.
- Comfortable holding the building alone on weekend duty shifts.
- Adaptable and resilient with the ability to remain calm under pressure.
- Healthcare or CQC-registered environment experience.
- Knowledge and passion for preventative health and wellness.
- Ambition to step up: this role is the pipeline to Clinic Manager as we open more sites.
What we offer
- Competitive benefits package.
- Get A Drip Staff training credit to spend on drips and boosters, up to the value of £2,760 per annum.
- 22 days per annum, which rises by one additional day per full completed year of service up to a maximum of 30 days, plus 8 bank holiday days which are added to your leave entitlement which can be taken throughout the year at your request (as clinics remain open on bank holidays with the exception of Christmas day).
Get A Drip is moving from start‑up to scale‑up, and we’re looking for people who want to be part of that journey. We’re disrupting the way preventative healthcare is delivered, building, improving and evolving constantly and we want team members who are energised by growth, change, positive impact and possibility.
Working here isn’t for everyone, and that’s okay. You’ll thrive with us if you enjoy:
- A fast‑moving environmentwhere priorities evolve as we grow
- Taking initiativeand solving problems without waiting for instruction
- Building and improvingprocesses, systems and ways of working
- Wearing different hatsand stepping outside your job description when needed
- Owning your workand being accountable for outcomes
- Comfortable with being challenged
- Collaborating closelywith a small, committed team
- Learning continuouslyas we introduce new tools, systems and ideas
And you may not enjoy it if you prefer:
- Predictable routines
- Clear, unchanging structures
- A narrow, fixed job description
- Slow decision‑making
If you’re excited by growth, pace and possibility — and you want to help people live healthier for longer — we’d love to hear from you.
#J-18808-Ljbffr
Deputy Clinic Manager in Grove employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
