At a Glance
- Tasks: Provide 1st line IT support and resolve tech issues on-site and remotely.
- Company: Join Brooklyn Travel Group, a fast-growing leader in the travel industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting career path in a supportive and collaborative atmosphere.
- Why this job: Be part of a team that makes travel dreams come true with innovative tech solutions.
- Qualifications: HND in IT, basic server knowledge, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
An opportunity has arisen to join the IT Department for one of the UK’s leading travel groups. We are currently looking to recruit an IT Support Technician to be based between our Head Office in Glasgow and Ayr office, with travel to other business locations when required.
What will I be doing?
- Providing 1st line support and resolving IT issues either remotely or on-site.
- Administration and maintenance of active directory and group policies.
- Administration and maintenance of shared files and folders.
- Administration and maintenance of data and system backups and DR solutions ensuring protection and fit for purpose.
- Ensure always the security and compliance of our network and infrastructure including backups, anti-virus, firewalls, remote access, etc.
- Installing and configuring new laptops, desktops and VoIP phones.
- Relocating computer hardware during desk and office moves.
- Liaising with third party providers on support issues.
- Administration and routine maintenance of all server hardware and infrastructure (cloud and on-prem) including physical and virtual servers, firewalls, switches, printers, network, patching, phones, etc.
- Maintenance and continual improvement of user support documentation which includes writing articles on the self-help IT knowledge base and ensuring they are kept up to date.
- Monitoring the infrastructure and responding to any outages that arise.
- Troubleshooting server hardware and infrastructure problems.
- Accept ownership for assigned incidents and own the end-to-end process keeping the user updated throughout.
- Participation in on-call rota for business-critical issues.
What are the desired key skills and qualifications needed?
- HND qualification in a relevant IT subject.
- Basic understanding of Microsoft Server operating systems and their roles such as Active Directory, Group Policy, DHCP, DNS and IIS.
- Knowledge or understanding of Linux server operating system and server roles such as Apache, MySQL and Asterisk.
- Basic knowledge of Cloud Services (Microsoft Azure, Exchange, SharePoint, OneDrive, In Tune and Amazon Web Services).
- Strong IT Skills with an interest in technology.
- Ability to solve problems with excellent verbal and written communication skills to provide step-by-step solutions to users.
- Ability to react quickly whilst working under pressure and being able to prioritise tasks effectively.
- Able to work in a team or independently.
Anything else?
- Full UK driving license with own car.
- Experience in a similar role is not essential but would be an advantage.
- Additional hours of work may be required, as determined by the needs of the business.
IT Support Technician in Glasgow employer: RGIT Australia
RGIT Australia is an outstanding employer that fosters a dynamic and inclusive work culture, perfect for those passionate about the beauty industry. With hybrid working options and competitive benefits, employees are encouraged to grow and thrive in their careers while contributing to the success of innovative product portfolios. Join us in a vibrant environment where your expertise in product marketing can truly shine and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RGIT Australia values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RGIT Australia might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RGIT Australia!
✨Direct Apply to RGIT Australia
Let's not forget to apply directly through the RGIT Australia website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RGIT Australia.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RGIT Australia. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RGIT Australia
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
