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- Tasks: Lead and optimise operations for a nationwide field service team in the catering industry.
- Company: Join Buttress, a dynamic group of specialist companies focused on innovative solutions.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Be part of a forward-thinking company committed to sustainability and efficiency.
- Why this job: Make a real impact by driving operational excellence and service innovation.
- Qualifications: Experience in operations management and a passion for leading teams.
The predicted salary is between 60000 - 80000 £ per year.
Buttress is a UK-wide group of specialist companies, delivering end-to-end services through a connected and collaborative approach. By combining expertise across our businesses, we provide smarter, more efficient and increasingly sustainable solutions across the commercial catering and service industries. The Group brings together a portfolio of established and growing businesses, including Maidaid (equipment manufacturing), Caterparts (spare parts distribution) and Crystaltech (preventative maintenance services), each with a strong and expanding presence in the market.
We are now seeking a General Manager – Operations to lead and grow the Crystaltech division. This role is accountable for the end-to-end performance of a circa 80 FTE operation (50 field engineers and 30 back-office team), ensuring the delivery of service excellence, operational efficiency and sustainable commercial performance. Operating within an Operational Excellence framework, you will drive structured improvement across people, process and technology—evolving the service model from reactive to proactive, scalable and performance-led.
Key Responsibilities
- Lead nationwide field service delivery for warewashing equipment
- Oversee scheduling, dispatch, and service execution to ensure SLA adherence
- Optimise engineer utilisation, availability, and geographic coverage
- Own escalation management, including major service failures and complaints
General Manager - Operations employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that General Manager role.
✨Tip Number 2
Prepare for interviews by researching Buttress and its divisions. Understand their operations and think about how your experience can drive service excellence and operational efficiency. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams and improved processes in previous roles. We love hearing about real-life examples of how you’ve driven performance and made a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to take on challenges and grow with us at Buttress.
We think you need these skills to ace General Manager - Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the General Manager - Operations role. Highlight your leadership experience and any operational excellence initiatives you've led, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background in service operations can help drive our mission at Buttress. Be specific about what excites you about leading the Crystaltech division.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve service delivery times or enhance team performance? Numbers speak volumes, so let us see how you've made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, make sure you research Buttress thoroughly. Understand their business model, the services they offer, and their position in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Skills
As a General Manager – Operations, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved processes, or resolved conflicts. Be ready to discuss how you can apply these skills to lead the Crystaltech division.
✨Focus on Operational Excellence
Since the role involves driving operational efficiency, be prepared to talk about your experience with frameworks like Lean or Six Sigma. Share specific instances where you've implemented structured improvements in service delivery or enhanced performance metrics.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of potential challenges you might face in this role, such as managing service failures or optimising engineer utilisation, and outline how you would tackle them.