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- Tasks: Lead operations, enhance member experience, and drive efficiency across multiple departments.
- Company: Dynamic weight loss company focused on honesty and effective tools.
- Benefits: Competitive salary, real ownership, and direct collaboration with the CEO.
- Other info: Fast-paced environment with opportunities for significant career growth.
- Why this job: Shape the future of a growing business and make a real impact.
- Qualifications: Proven experience in operations leadership and strong people management skills.
The predicted salary is between 80000 - 100000 £ per year.
Team RH exists to rip apart weight loss myths and replace them with tools that work. We fight BS with brutal honesty. We respect members while telling the truth. We need an Operations Director to own how the business functions, scales, and delivers — every day, across several functions. This role sits just below C‑Suite and works directly with the CEO to turn strategy into execution. You’ll lead multiple departments, hold Heads of Department accountable, and build the systems, processes, and standards we need to keep growing without breaking.
What You Will Do
- Lead day-to-day operational performance across the business
- Lead Member Experience (Customer Service), Internal Operations (Project Delivery, IT & Business Technology, Business Insights), HR, and general operational support
- Hold Heads of Department accountable for delivery — clear targets, clear standards, no drift
- Build scalable operational frameworks that hold up as we grow
- Strip out friction — spot where systems, processes or ways of working are slowing us down, and fix them
- Drive adoption of automation, tooling, and AI so output goes up without headcount having to follow
- Turn CEO-level strategy and major programmes into clear operational plans people can actually run
- Keep operational reporting tight, honest, and actionable — no vanity metrics
- Maintain robust governance across GDPR, data protection, and regulatory compliance; partner with Finance and Legal on risk
What You Bring
- Proven experience at Head of Operations, Operations Director, or COO level in a scaling business (ideally subscription, tech-enabled, or high-growth)
- Track record of running multiple functions at once — Operations, Customer Experience, HR, Data, IT
- Demonstrable improvements in operational efficiency and performance you can point to and explain
- Strong people leadership — you’ve built and managed senior teams, and held them to account
- Structured thinker who simplifies complexity rather than adding to it
- Data-driven decision-making as a default, not a buzzword
- Commercial awareness — you understand how operations affect revenue, margin, and member experience
- Direct, clear communicator who can influence at every level
- Bias for action. High standards. Hands-on when needed, strategic when required
- Comfortable in a fast-paced, evolving environment — you don’t need a fully formed playbook to get moving
What Success Looks Like
- Clear, well-run operational functions with strong, accountable Heads of Department
- Measurable improvements in efficiency across systems, processes, and teams
- A high-quality member experience with less friction
- Scalable infrastructure ready for the next phase of growth
- Reliable, actionable reporting that informs decisions
Why This Role Matters
This is a critical hire for the next phase of the business. We have strong growth ambitions and major strategic initiatives ahead. We need an operator who can bring structure, clarity, and momentum — so we scale in the right way, not just fast.
What You Get
- Competitive salary — details on application
- Real ownership — you own how the business runs, not how it talks about running
- A fast-moving business where things get implemented, not debated for months
- Direct work with the CEO and C‑Suite on the problems that actually move the needle
- The chance to shape how a growing business scales — team, systems, and culture
- Straight talking, no unnecessary politics
Operations Director in Gateshead employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
We think you need these skills to ace Operations Director in Gateshead
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We value honesty and straightforwardness, so don’t be afraid to show us who you are and what you stand for.
Tailor Your Application: Make sure to customise your application to reflect how your experience aligns with the role of Operations Director. Highlight your achievements in operational efficiency and leadership — we want to see how you can bring structure and clarity to our team.
Showcase Your Impact: We love numbers! When discussing your past roles, include specific examples of how you've improved operational performance or member experience. This helps us understand the tangible impact you've made in previous positions.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at RGIT Australia
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they tackle weight loss myths and what tools they offer. This will help you align your experience with their goals and show that you're genuinely interested in their mission.
✨Prepare to Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led multiple departments and improved operational efficiency. Think about measurable outcomes you've achieved and how you held teams accountable. This is your chance to demonstrate your hands-on leadership style.
✨Emphasise Your Data-Driven Approach
Since the role requires a strong focus on data-driven decision-making, prepare to talk about how you've used data to inform your strategies in past roles. Bring examples of how your decisions positively impacted revenue or member experience.
✨Ask Insightful Questions
Prepare thoughtful questions that show your understanding of the challenges the company faces. Inquire about their current operational frameworks and how they envision scaling. This not only demonstrates your strategic thinking but also your eagerness to contribute to their growth.