At a Glance
- Tasks: Support and empower members on their health journey while spotting sales opportunities.
- Company: Join Team RH, a no-nonsense wellness brand with a tech twist.
- Benefits: Enjoy a competitive salary, free gym access, and a pet-friendly office.
- Other info: Casual dress code and company events to keep the vibe fun!
- Why this job: Make a real impact on people's health while developing your sales skills.
- Qualifications: 2+ years in customer sales, excellent communication, and a passion for health.
The predicted salary is between 26250 - 26250 £ per year.
We’re looking for bubbly, positive, customer-focused sales pros to join our fast-growing Member Experience Team at Team RH HQ in Gateshead. This isn’t your standard customer service gig. You’ll be guiding, supporting, and empowering our members as they use the Team RH Plan and App to achieve long-term fat loss and improved health. You’ll also be spotting sales opportunities and promoting our products, all through digital conversations.
We’re Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don’t do fluff, we do facts, accountability, and long-term success. But we’re not just a wellness brand — we’re a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it’s everything members need to stay on plan and make real progress.
We’re real people, helping real people. No egos. No buzzwords. Just a smart product and a team that genuinely gives a s**t.
Key Responsibilities
- Build genuine rapport with members and provide personalised advice
- Promote products and services where appropriate
- Proactively spot issues and suggest solutions
- Keep members engaged, motivated, and on track with their goals
- Offer lower-level coaching and plan guidance based on each member’s profile
- Support ongoing member success and retention
What We’re Looking For
- 2+ years’ customer sales experience (preferred)
- Excellent communication and people skills
- Fast and accurate typing skills
- Confidence using digital platforms (DMs, chat, voice notes)
- A sharp, sales-savvy mindset
- The ability to handle difficult conversations with empathy and clarity
- A passion for helping others improve their health and achieve personal goals
- Strong multitasking and time management in a fast-paced environment
Benefits
- Free On-site gym
- Free parking
- Casual dress
- Pet friendly office (pooches often roaming)
- Company events
- Employee discount
- Company pension
Job type: Full-time, Permanent
Hours: 37.5 per week (Monday–Sunday on a rota)
Salary: £26250 per year
Please note, we do not have the ability to offer sponsorship for this role. All employees must have the right to work in the UK.
Customer service and Sales Advisor in Gateshead employer: RGIT Australia
At Team RH, we pride ourselves on fostering a vibrant and supportive work culture that empowers our employees to thrive. Located in Gateshead, our team enjoys unique perks such as a pet-friendly office, free on-site gym, and regular company events, all while contributing to a meaningful mission of promoting sustainable health and wellness. With ample opportunities for personal growth and development, we are committed to helping our staff succeed both professionally and personally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service and Sales Advisor in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, dive into Team RH's mission and values. Understanding what makes us tick will help you connect with our vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport with members, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Show off your sales savvy! Think of examples from your past experiences where you spotted a sales opportunity or turned a tough conversation into a positive outcome. We love hearing about how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Team RH!
We think you need these skills to ace Customer service and Sales Advisor in Gateshead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your bubbly and positive side. Remember, we’re all about genuine connections here at Team RH.
Tailor Your Application:Make sure to customise your application for the Customer Service and Sales Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your customer sales experience and communication skills. It shows us you’ve done your homework!
Show Your Passion:We love seeing candidates who are genuinely passionate about helping others improve their health. Share any personal experiences or motivations that drive you to support our members on their wellness journeys. It’ll make your application stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our approach to wellness!
How to prepare for a job interview at RGIT Australia
✨Know the Brand Inside Out
Before your interview, make sure you understand Team RH's mission and values. Familiarise yourself with their approach to wellness and how they differentiate themselves from other brands. This will help you demonstrate your genuine interest in the company and its goals.
✨Showcase Your People Skills
As a Customer Service and Sales Advisor, you'll need to build rapport with members. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve turned a difficult conversation into a positive experience, as this will highlight your empathy and communication skills.
✨Demonstrate Your Sales Savvy
Be ready to discuss your sales experience and how you've identified opportunities in previous roles. Think of specific instances where you promoted products effectively or upsold services. This will show that you have the sharp mindset they're looking for.
✨Practice Digital Communication
Since the role involves digital conversations, practice using different platforms like DMs and chat. You might even want to simulate a conversation with a friend to get comfortable. Highlight your typing speed and accuracy during the interview, as these are crucial for success in this fast-paced environment.
