Assistant Manager in Gateshead

We are Sosandar, one of the UK’s fastest growing online fashion brands for chic and stylish women; worn by celebs and influencers galore. At Sosandar, we are constantly striving to push boundaries and take our business to the next level. 2025 was a very exciting year for us as we open up our very own bricks & mortar stores for the first time! We are seeking a passionate Assistant Manager to join us in our Gateshead Metrocentre store. If you are someone who has a love for fashion, an eye for style, loves connecting with people and thrives in an environment of ownership and autonomy then this is the perfect opportunity for you!

About you:

• You will be a Sosandar Brand ambassador, leading the team by example to sell our chic, stylish and fashionable womens clothing range with confidence.
• Be able to articulate the best clothing items for the customers' body shape and/or end use requirements.
• Have a range of selling techniques which gives the customer a brilliant customer experience whilst converting into a sale.
• Be present on the shop floor ensuring retail standards and customer services are delivered at all times.
• You will thrive in an environment with targets and see your KPI’s as an opportunity along with motivating your teams.
• Support the Store Manager to lead the way in a selling focused environment.
• Support the Manager in ensuring the store is run efficiently from an operational perspective.
• You will be competent and have experience in Rota Planning ensuring cover reflects high footfall hours, delivery schedules and product moves.
• You will be able to assist the manager in managing the team by training them on customer service, selling techniques, resolving staffing queries for rota, and daily tasks.
• Assist in the management of overall operations ensuring the store runs in compliance with company policies and procedures.
• Work with the Store Manager to ensure you understand the store’s KPI’s.
• Be able to bring commercial ideas to the table that improve the KPI’s.
• Act as an escalation point for any customer queries or concerns quickly and effectively, leaving them with a positive experience.
• Coach and develop your team to deliver an exceptional shopping experience and maximise productivity and profitability.
• Lead the team with positive and regular feedback and training.
• You will have experience and be able to articulate this.
• Be innovative and comfortable taking ownership and working with autonomy in the Manager’s absence.
• Have experience of lone opening, closing and cashing up of a store.
• You will be able to follow Visual Merchandising Pack instructions and deliver the brand’s aesthetics easily.

Skills we'd like you to have:

• Experience of People Management ideally at Assistant Manager Level.
• Competent Excel, Word and Microsoft Teams skills.
• Able to analyse reports extracting performance against KPI’s.
• Highly organised individual who is able to motivate a team to high levels of productivity in a positive manner.
• Comfortable self‑motivating as well as able to lead a happy team.
• Solution‑focused attitude, able to thrive in a fast‑paced environment.

Weekly hours: 40 Varying shifts Monday to Sunday.

As an equal opportunities’ employer, we celebrate our differences and know that as a team we thrive in a diverse and inclusive environment. Sosandar, therefore, very much welcomes applications from all individuals.