At a Glance
- Tasks: Contact clients using a dialler system and guide them through qualifying questions.
- Company: CEL Solicitors specialise in no win, no fee civil litigation claims.
- Benefits: Enjoy enhanced sickness entitlement and paid exam leave.
- Other info: The role includes a late shift every second or third week.
- Why this job: Join a passionate team where your contributions are celebrated.
- Qualifications: 1 year of call centre experience and strong verbal skills are essential.
Location: Liverpool City Centre - Office Based
Job Type: Permanent, Full time
Salary: £23,132 + bonus on average £300-600 per month
Join Our Team as a First Response Agent
Are you an experienced First Response or Call Centre professional with a strong background in sales or frontline support—ideally within a law firm environment? If so, this could be the perfect opportunity for you. In this role, you’ll deliver outstanding service to both internal and external prospective clients while converting marketing‑generated leads into new clients. Full training will be provided to support you in all aspects of the role.
What You'll Be Doing
- Contact clients using our dialler system and guide them through a set of qualifying questions to assess whether we can help with their claim.
- If eligible, explain the claims process, walk them through funding options, and ensure initial client care documents are signed.
- Pass the client to our Solicitor teams to progress their case.
- The role includes a late shift every second or third week, working 11:00–19:00 on Wednesdays.
Who We’re Looking For
- A persuasive and professional manner
- Experience in sales, outbound calling, or similar
- Confidence speaking with people from all walks of life
- The ability to overcome objections calmly
- A knack for explaining complex information in simple terms
If you’re ready to be part of a company where your contribution matters and your success is celebrated, we’d love to hear from you.
Requirements
- 1 year of call centre experience is essential.
- Background in sales or outbound calling highly desirable.
- A customer‑focused attitude and willingness to serve customers.
- Excellent Verbal and Vocal Skills.
- Exceptional listening, questioning, and call control techniques.
- Ability to accurately and efficiently process information and tasks.
- An understanding of customer needs, company products and services, and general knowledge.
- Aptitude to handling challenging telephone call situations.
- Ability to explain, recommend and persuade.
- Computer and telephone system application skills.
- Previous experience of working in a call is preferred.
Benefits
- Enhanced Sickness Entitlement
- Enhanced Maternity / Paternity Leave
- Death in Service
- Company Bar
- Paid Exam Leave
- Christmas Closure
Company Overview
CEL Solicitors are experts in no win, no fee civil litigation claims. Everyone at CEL Solicitors is passionate about the law and will go above and beyond to exceed the needs of each client.
First Response Advisor employer: RGIT Australia
Located in Liverpool City Centre, CEL Solicitors offers a supportive environment with enhanced maternity/paternity leave. The team is dedicated to exceeding client needs, making it an ideal place for those passionate about law.
StudySmarter Expert Advice🤫
We think this is how you could land First Response Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RGIT Australia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RGIT Australia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Response Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RGIT Australia:Your cover letter is your chance to shine! Tell us why you want to work at RGIT Australia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RGIT Australia!
How to prepare for a job interview at RGIT Australia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
