At a Glance
- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join the vibrant Trebah Kitchen team in a beautiful garden setting.
- Benefits: Flexible hours, barista training, and a fun work environment.
- Other info: Great opportunity to learn and grow in a supportive team.
- Why this job: Perfect for those who love people and want to gain experience in hospitality.
- Qualifications: No experience needed, just a positive attitude and good communication skills.
The predicted salary is between 12 - 15 £ per hour.
Casual Temporary Entry Level
Closing date: Sunday 21st June at 5pm
Having your own transport is an advantage as the buses are infrequent.
Overview
To create a welcoming, happy and helpful atmosphere by providing exceptional customer service as part of the Trebah Kitchen team. In doing so, post holders will, as part of a team, ensure that Trebah Kitchen maintains its reputation by meeting and exceeding the high standards that we and our visitors expect. This role focuses on serving our visitors front of house in either the main cafe and/or beach cafe but will require the post-holder to work flexibly across kitchen porter and basic food preparation duties when required.
A positive can-do attitude is more important than experience as full training will be given, but punctuality and the ability to communicate in an articulate & friendly manner is essential. This position is flexible across 7 days but we are ideally looking for more staff to cover during the week, Mon - Fri.
Responsibilities
- Ensure the café is clean and presentable throughout service times.
- Ensure the counter is well stocked, prepared and cleaned as necessary.
- Be fully informed and up to date on menu options and menu changes, liaise with supervisors and chefs before shift begins.
- Take customer’s orders for food courteously and efficiently, offering assistance as required ensuring the customer is dealt with before moving on to the next.
- Operate the electronic tills and PDQ efficiently and accurately.
- Prepare a variety of coffees to a high standard (barista training will be given).
- Maintain the high standards of hygiene and food safety required (the role will include online training in food hygiene).
- Operate dishwasher: Wash, stack and transfer crockery and cutlery stocks to kitchen and service areas.
- Required to drive the company van when working in the boathouse cafe on the beach.
- Assist with the promotion of Trebah Garden Trust generally by communicating our programme of events & activities and the benefits of Trebah Membership.
- Demonstrate exceptional customer service and promote good practice within the café and Trebah.
- Answer telephone enquiries in a polite and professional manner.
- Be responsible for passing on any visitor feedback received.
- All employees have a responsibility for their own health and safety and that of others when carrying out their duties.
Knowledge and skills required
- Excellent communication and customer service skills.
- Good standard of personal hygiene.
- Ability to work under pressure and use own initiative.
- Ability to meet deadlines.
- Ability to work as part of a team.
- Wear uniform provided, ensuring it is clean and tidy and observing good hygiene standards at all times.
- The ability to understand written instructions/information.
Experience required
- Able to demonstrate experience of a strong customer service ethos.
- Previous experience in a food and drink environment.
Cafe Assistant in Falmouth employer: RGIT Australia
Trebah Kitchen is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to start their career in hospitality. With flexible working hours, comprehensive training, and a focus on employee growth, staff are encouraged to develop their skills while contributing to a welcoming atmosphere for visitors. Located in the stunning Trebah Garden, employees enjoy a unique environment that combines beautiful surroundings with the opportunity to engage with the community and promote local events.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Assistant in Falmouth
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like RGIT Australia.
We think you need these skills to ace Cafe Assistant in Falmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at RGIT Australia and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at RGIT Australia!
How to prepare for a job interview at RGIT Australia
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at RGIT Australia. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at RGIT Australia. Your motivation can often outweigh experience, so let that passion shine through!
