At a Glance
- Tasks: Manage daily operations and create a welcoming dining experience for the community.
- Company: Join DUSA, a student-led organisation dedicated to supporting students and the community.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Dynamic environment with a focus on collaboration and community engagement.
- Why this job: Be part of an innovative project that prioritises public good over profit.
- Qualifications: 2+ years in hospitality management and strong leadership skills.
The predicted salary is between 24750 - 30250 £ per year.
The Public Diner is an exciting new idea – a subsidised restaurant open to everyone offering affordable ‘healthy enough’ meals with an emphasis on local and organic sourcing. The emphasis in a public diner is on public service and delivering public good, not profit. To keep it affordable, it will have a limited menu and canteen-style service, and the food will have an attractive ‘home-cooked’ vibe – plenty of familiar dishes but adding in some tasty veg or whole grains where we can and cutting back on fat and salt without compromising on taste.
DUSA (Dundee University Students Association) is the partnering organisation for the Dundee trial period of the Public Diner project. As a student’s association, our base values and ethos align strongly with the Public Diner project and we are excited to be the operating partner. We have a strong track record in providing value for money in our existing services, investing in our people and playing a vital role in the community which we hope to bring forward into this project.
The Purpose
We’re looking for a venue manager that is passionate and excited about the Public Diner project, someone who can set and maintain high service standards within the venue while using the commercial acumen to develop and grow the project. We’d like the venue manager to be able to create a space where the community feels welcome to dine and try new and exciting foods.
The Role
- Venue Management
- Managing day to day operations, optimise efficiency to help meet key budgetary controls
- Managing staffing profiles to guarantee the smooth running of operations
- Ensure all venues maintain excellent standards of service, quality & cleanliness
- Management of stock processes & systems, logistics & planning
- Working closely with key stakeholders to develop according to the project in line with the strategic goals
- Managing relationships with key stakeholders both internal & external
- Collaborating with other members of the operations team to maximise project resource
- Lead from the front pushing training & development in all areas
- Conduct regular performance evaluation - offer constructive feedback, and identify development opportunities for direct reports with clear tangible KPI’s
- Foster a positive work culture focused on collaboration & solution focused thinking
- Growth & Development
- Tracking trends & identifying growth opportunities within the venue
- Design of venue budgets collaborating with other stakeholders to set targets and goals
- Identifying wastage of company resource implementation of systems and processes to minimize waste of resources
- Analysis of systems and business models to identify strengths and weaknesses in the model
- Compliance
- Fostering a culture where health & safety is considered a vital part of operations
- Ensuring financial reporting is tracked and demonstrable to internal & external stakeholders
- Adhere to & uphold company policies, procedures & processes regarding employment law
- Customer Service
- Maintaining high levels of customer satisfaction by delivering exceptional service
- Address customers complaints promptly & effectively
- Monitor customer feedback and react proactively to make improvements where needed
- Promote a customer centric culture amongst staff
- Marketing & Promotion
- Develop and implement marketing strategies alongside the marketing team to promote The Public Diner
- Manage social media platforms to create a connection with customer bases
- Work collaboratively with the Marketing Team to increase footfall and connection with key customer base
The Person
- Passionate & motivated around the project goals
- Ability to develop and grow a team
- Solution focused with strong critical thinking
- Experience with multiple different service styles
- Commercial acumen
- Willingness to learn
Qualifications/Knowledge/Experience
- Good IT skills and familiar with EPOS systems
- Minimum 2 years hospitality management
Hours of Work
The post is full-time, 40 hours per week with the hours worked each week varied in line with organisational requirements.
Company Overview
Dundee University Student's Association (DUSA) is a charitable organisation, devoted to providing support to the students of Dundee University. We are committed to creating an environment in which all staff, volunteers and members are supported to continuously develop their talents, skills and knowledge.
Public Diner - Venue Operations Manager - 12 months fixed term in Dundee employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Public Diner - Venue Operations Manager - 12 months fixed term in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RGIT Australia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RGIT Australia
Don't be shy about reaching out to RGIT Australia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Public Diner - Venue Operations Manager - 12 months fixed term in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RGIT Australia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RGIT Australia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
