At a Glance
- Tasks: Provide top-notch customer service and support to students in accommodation.
- Company: Join a vibrant team dedicated to enhancing student living experiences.
- Benefits: Flexible part-time hours, friendly work environment, and valuable experience.
- Other info: Opportunity to engage in community events and grow your career.
- Why this job: Make a difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
- Part-time Permanent Experienced
- Posted 15 Jul 2026
- Description
- Overview
As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation.
You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.
Key Responsibilities
- Customer Service & Resident Support
- Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
- Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
- Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
- Support students with accommodation-related issues, escalating any concerns as necessary.
- Organise and participate in community events to enhance the student experience.
- Administration & Operations
Ensure accuracy & integrity of all data processed within our Accommodation Management System ('AMS')
- Process bookings, tenancy agreements, rental payments, bank receipts/payments,
- Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
- Conduct regular building inspections and report any issues.
- Ensure compliance with health & safety regulations and company policies.
- General Duties
Assist in ensuring the site is always clean, safe, and welcoming.
- Handle lost property, parcel management, and general site organisation.
- Support marketing and promotional activities as required.
- Perform any other duties as reasonably required by management.
- Key Skills & Experience
Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).
- Good level of both maths and English.
- Strong communication skills and a friendly, approachable manner.
- Ability to handle queries efficiently and remain calm under pressure.
- Good organisational skills with attention to detail.
- Proficient in Microsoft Office and comfortable using CRM systems.
- A team player with a proactive attitude.
- Experience working in student accommodation or property management.
- Knowledge of tenancy agreements and property regulations.
Customer Service Adviser (Part-time, 20hrs) in Dundee employer: RGIT Australia
RGIT Australia is an outstanding employer that fosters a dynamic and inclusive work culture, perfect for those passionate about the beauty industry. With hybrid working options and competitive benefits, employees are encouraged to grow and thrive in their careers while contributing to the success of innovative product portfolios. Join us in a vibrant environment where your expertise in product marketing can truly shine and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Part-time, 20hrs) in Dundee
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like RGIT Australia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at RGIT Australia and let us see your personality shine through!
We think you need these skills to ace Customer Service Adviser (Part-time, 20hrs) in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and RGIT Australia.
Get Familiar with Our Brand:Before applying, take some time to learn about RGIT Australia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at RGIT Australia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress RGIT Australia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which RGIT Australia will surely appreciate.
