Trainee Policy Operations Technician in Dorking

To learn the process involved and systems used in order to handle the administration of an insurance policy, this will include quotations, policies and queries. Work as part of a team delivering high quality telephone and email service to intermediaries, customers and other relevant third parties. Handle the administration of daily workflow which includes New Business, Mid‑Term Adjustments, Renewals, Cancellations and Lapses. Process department workflow and investigate any data discrepancies, raising validation requests where necessary with the intermediaries or third party administrator. Handle any policy queries or concerns from other departments of the company.

KEY RESPONSIBILITIES

• Develop motor insurance and Sabre product knowledge
• Efficiently process your allocated workload each day, ensuring this is processed in line with targets and set authority limits
• Provide customer service through telephone, email and live chat ensuring a high level is maintained throughout
• Deal effectively with incoming and outgoing telephone calls.
• Work flexibly within the team, assisting colleagues where necessary
• Work to operational deadlines
• Respond to and take ownership of enquiries from customer, intermediaries or third party administrators
• Assist with the processing of workflow, contacting brokers with validation and various policy queries

SKILLS, KNOWLEDGE & EXPERIENCE

• Office experience and use of a telephone in a professional context is desirable
• Good interpersonal and communication skills
• Experience of providing customer service
• Comfortable with a telephone based working environment
• Ability to understand and use established systems and processes.
• Ability to plan, prioritise and manage own workload
• Attention to detail and ability to accurately record information

QUALIFICATIONS

• We require GCSE qualifications in English and Maths to equivalent 4/C or above