At a Glance
- Tasks: Be the friendly face for students, handling queries and ensuring smooth accommodation operations.
- Company: Join a supportive team dedicated to enhancing student living experiences.
- Benefits: Enjoy 25 days holiday, bank holidays, and a full-time role with a great work-life balance.
- Other info: Dynamic environment with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day‑to‑day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment. This vacancy is full time 37.5 hours per week, Monday to Friday, 9am to 5pm.
Key Responsibilities
- Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
- Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
- Assist with student move‑ins and move‑outs, including check‑in/check‑out processes and room inspections.
- Support students with accommodation‑related issues, escalating any concerns as necessary.
- Organise and participate in community events to enhance the student experience.
Administration & Operations
- Ensure accuracy & integrity of all data processed within our Accommodation Management System (‘AMS’).
- Process bookings, tenancy agreements, rental payments, bank receipts/payments.
- Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
- Conduct regular building inspections and report any issues.
- Ensure compliance with health & safety regulations and company policies.
General Duties
- Assist in ensuring the site is always clean, safe, and welcoming.
- Handle lost property, parcel management, and general site organisation.
- Support marketing and promotional activities as required.
- Perform any other duties as reasonably required by management.
Key Skills & Experience
- Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).
- Good level of both maths and English.
- Strong communication skills and a friendly, approachable manner.
- Ability to handle queries efficiently and remain calm under pressure.
- Good organisational skills with attention to detail.
- Proficient in Microsoft Office and comfortable using CRM systems.
- A team player with a proactive attitude.
- Experience working in student accommodation or property management.
- Knowledge of tenancy agreements and property regulations.
EAP 25 Days Holidays Plus Bank Holidays (pro rata for part time employees).
Customer Service Advisor employer: RGIT Australia
As a Customer Service Advisor, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a commitment to fostering a positive living experience for students, the company offers comprehensive training, opportunities for career advancement, and a vibrant community culture that encourages collaboration and engagement. Located in a bustling area, employees benefit from a range of amenities and events that enhance both personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with students and what events they host. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling student queries during the interview. Remember, showing your problem-solving skills and calmness under pressure is key!
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, be prepared to discuss how you manage multiple tasks and stay organised. Share examples from your past experiences where you successfully handled administrative duties or resolved issues efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or administrative roles. We want to see how you've handled queries and provided support in the past, especially in environments like property management or hospitality.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills shine through without unnecessary fluff.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling student queries or managing administrative tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common student accommodation issues and think about how you would handle them. This will show that you're proactive and ready to tackle any challenges.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with students and visitors, practice your communication skills. Be prepared to demonstrate how you would respond to different types of enquiries, whether it's over the phone, via email, or in person. A friendly and professional tone goes a long way!
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about past experiences where you've handled customer queries or administrative tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, community events, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
