Senior Leasing Agent in Croydon

Full-time Permanent Associate

Posted 24 Sep 2026

Description

Role Summary:

We areseekinga motivatedand experiencedSeniorLeasingAgentto join ourcentralised leasingteam, at one of our high-end Build-to-Rent (BTR) properties inEast Croydon, GreaterLondon.This is an ideal opportunity for someone looking tofurthertheir career in the growing BTR industry, working for a company that is expanding its footprint inthe UK andIreland.

In this role, you willbe responsible forpromoting ourpremiumresidential units, conducting propertytoursand engaging with prospectiveresidentsto drive lease signings. Your focus will be onoutbound sales,providing exceptional customer service, buildingrelationshipsandmaintaininga positive living environment for residents.

Under the guidance ofour corporateteamyou will help to implement marketing strategies, track leasingmetricsand ensure compliance with all relevant regulations.The ideal candidate willdemonstratea strongtrack recordin sales, exceptional communication and influencing skills, and a clear ability to drive performance while enhancing the resident experience. They will be confident operating in a fast-paced environment, contributing to team successand leading by example within a dynamic and collaborative setting.

CompassRockOverview:

CompassRockprovides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity,CompassRockis in an exciting growth phase, activelyacquiringand developing new assets at a fast pace.With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. AsCompassRockcontinues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

PerformanceManagement:

• Outbound Sales:Conductand leadsales activities through calls, texts, emails, and in-person interactions to generate leads and convert prospects into residents.Perform corporate outreach activities, hold opendaysand attend networking events to cultivate leads.
• Lead Management:Utilise our CRM system to manage and track leads effectively, ensuringtimelyfollow-ups andmaintainingaccuraterecords.
• Viewings:Conduct in-personviewings as well asfacilitatevirtual property viewings,showcasingthe features and benefits of our communities.
• TenancyAdministrationProgression:Follow all the necessary steps to progressan application through the process from lead to lease, from applicant to resident.This process includes ensuring all statutory documentation has been sent to residents, the referencing processhas been followedand that tenancy paperwork including tenancy agreements areaccurateand created withina timelymanner.
• Lead Generation:Actively seek out and generate leads through various marketing strategies, networking, and community engagement.
• Follow-Up Communication:Maintainstrongfollow-up with leads to cultivate relationships and encourage lease signings, while effectively tracking interactionsusing HubSpot (CRM). This rolenecessitatesstrong sales techniques and exceptional communication skills, utilising phone, text, email, and in-person interactions.
• Market Analysis:Stay informed about local rental market trends, competitor offerings, and pricing strategies to effectively position the property and adjust sales tactics.
• SalesTargets and KPIs:Take accountability for performance against targets, supporting underperformance and driving overall results.

Customer Service:

• Client relationships:Build andmaintainstrong relationships with both corporate and residential clients, acting as a role model for the team.
• Resident Support:Deliver exceptional service to residents and prospects, while supporting the team in handling more complex queries or escalations.
• Proactive Problem Solving:Identifyand address potential challenges in the leasing process swiftly and effectively, utilising analytical skills to develop solutions that enhance operational efficiency and resident satisfaction

ResidentRelations &Renewals:

• Resident Engagement:Foster a positive community environment through regular communication and events, ensuring residents feel valued and connected while enhancing overallresidentsatisfaction and retention.
• Renewal Management:Proactivelyengagingwith currentresidentstofacilitatetenancyrenewals,taking a proactive role in driving retention and coaching the team on effective renewal conversations.

Requirements:

Qualifications:

• Sales orcustomer service qualification, orequivalent experience in a sales environment wheremeeting and exceeding sales targets is a key KPI in their role
• ARLALevel 3Property markqualification (desirable)

Skills andExperience:

• Demonstratedsuccessina sales environmentinBuildto Rent (BTR)sector, with a minimum of3-4years of experience(essential).Ideallyaproventrackrecordin a lease upenvironment.
• NegotiationSkills:Strong negotiation skills with experience in closing deals and managing renewals (essential)
• Leadership:Demonstratedability to support, mentor, or guide junior team members.Strong problem-solving skills, with the ability to manage and resolve escalations effectively and make sound decisions in challenging situations(essential)
• Knowledge ofUK Lettings Industry:Good understanding of residential lettings legislation and compliance requirements (essential)
• Customer Service Excellence: Proven background in delivering exceptional customer service, with experience in resolvingcustomerissues and enhancing customersatisfaction.(essential)
• Multitasking and Priority Setting:Demonstratedability to effectively manage multiple tasks simultaneously while prioritising responsibilities to meet deadlines and achieve sales goals in a fast-paced environment.Excellent organisational skills are essential, enabling them to manage multiple priorities,maintainaccuracy, and ensure tasks are completed efficiently.(essential)

Personal Qualities:

• Professionalism:A high levelof professionalism is essential, acting as a role model for the wider team and setting the standard for service, behaviour, and performance, whileremainingcalm and composed under pressure(essential).
• Positive Attitude:Maintainan upbeat and enthusiastic demeanour, fostering a welcoming environment that encourages potentialresidentsto engage and explore leasing options.(essential)
• Resilience:Demonstratethe ability to handle challenges and setbacks with grace,maintainingmotivation and focus on achieving sales targets.(essential)
• Flexibility:Ability to adapt to changing circumstances, particularly in a fast-paced property environment(essential)
• Team Player:Collaborative and supportive, contributing to a positive team culture(essential)
• Base salary:£30,000-£35,000Depending on location and experience.
• Commission:DiscretionaryCommissionScheme
• Benefits:Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay

Working Hours:

You will work on a rota which covers Monday -Sunday with some evening attendance required.

Job Type:

Full-time, 40 hours per week

Location:

This positionbasedat the propertyin Greater London, East Croydon,there is a requirementto work on site, acrossdifferent locations.

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, andequitableworkplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

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