At a Glance
- Tasks: Lead and optimise our core infrastructure while solving complex tech problems.
- Company: Join Tropic Skincare, a fast-growing, eco-friendly beauty brand.
- Benefits: Enjoy hybrid working, generous holiday, private medical insurance, and more perks.
- Other info: Be part of a diverse team committed to respect and inclusion.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: 5+ years in infrastructure support with strong Microsoft ecosystem expertise.
The predicted salary is between 60000 - 80000 £ per year.
Tropic Skincare is growing fast, and our IT team plays a vital role in powering that journey, delivering secure, scalable digital services across our manufacturing and commercial business. We’re looking for a Senior Infrastructure & Support Engineer to take a leading role in maintaining and evolving our core infrastructure, driving technical excellence across cloud, networking, security, and operational improvement. This is a high-impact, hands‑on role for someone who thrives on solving complex problems and improving systems. You’ll act as the highest escalation point for major incidents, support the service desk function, and help embed best practice through strong documentation, process refinement, and proactive problem management. Working closely with teams across Manufacturing, NPD, Customer Service, Marketing, Finance, QA/QC, eCommerce and Digital, you’ll play a key part in ensuring Tropic’s technology enables a brilliant experience for colleagues and customers alike.
Key Responsibilities
- Act as the senior escalation point for complex incidents across Microsoft 365, Azure/AWS, networking, servers, and manufacturing systems; lead root‑cause analysis and permanent fixes; mentor and guide 1st/2nd line engineers.
- Own and optimise core infrastructure platforms including Entra ID, Microsoft 365, Endpoint Manager, JAMF, and cloud services; monitor performance, capacity, and availability.
- Maintain network infrastructure (Wi‑Fi, VPN, VLANs, routing/switching); oversee patching, vulnerability remediation, and device compliance; support firewall/security platforms and enforce Cyber Essentials Plus / ISO27001‑aligned controls; ensure high availability for manufacturing and warehouse operations.
- Manage backup and recovery across Microsoft 365 and critical platforms; test restores and disaster recovery procedures regularly; strengthen business continuity and resilience.
- Lead or support infrastructure projects (migrations, upgrades, automation, security rollouts); partner with stakeholders across the business; maintain clear documentation and handovers.
- Support GDPR, cyber security, and IT policy adherence; own technical change control and audit‑ready documentation.
What We're Looking For
- Strong senior‑level experience in 3rd line infrastructure support with clear platform ownership.
- Deep Microsoft ecosystem expertise across Entra ID, Microsoft 365 security, Intune/Endpoint Manager, Defender, JAMF.
- Proven capability managing Azure infrastructure and governance (AWS exposure beneficial).
- Solid hands‑on background in Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Strong networking knowledge including routing, VLANs, VPNs, Wi‑Fi (Aruba experience desirable).
- Experience administering next‑generation firewalls, segmentation, and secure multi‑site environments.
- Working knowledge of backup, disaster recovery, resilience, and monitoring tools (e.g., SolarWinds, PRTG).
- Practical automation skills using PowerShell, Microsoft Graph, and modern tooling.
- Familiarity with ITSM/service management platforms (Jira, Freshservice, Asana).
- Proactive, security‑first mindset aligned with Cyber Essentials Plus, ISO27001 principles, GDPR.
- Strong communication, documentation, and ability to work across technical and non‑technical teams.
- Continuous improvement approach, including using AI‑enabled tools (e.g., Copilot) to enhance IT operations.
- 5+ years’ experience in mixed cloud and on‑prem environments; manufacturing exposure is a plus.
What We Offer
- Employment Type: Full‑time, Monday to Friday, 9am to 5pm.
- Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
- Hybrid Working: Blend of office and remote working with a minimum of 3 days in the office.
- Salary: Starting from £45,000.
- Benefits: Hybrid working, up to 33 days’ holiday, enhanced family leave, private medical insurance, Medicash plan, life insurance (all available after a qualifying period), EAP via the Wisdom App, generous product allowance, 50% discount for family and friends, retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with chill zone and pool table, on‑site parking, regular social events, and wellbeing perks.
- Start Date: Immediate.
About Tropic
Tropic Skincare is one of the UK’s fastest‑growing beauty businesses, certified vegan, cruelty‑free and CarbonNeutral. We are committed to creating a healthier, greener, more empowered world.
Commitment to Equal Opportunities
Our team is as diverse as it is talented because we cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics, and never discriminate. We provide reasonable accommodations for applicants with disabilities at every stage of the hiring process. We focus on skills, experience, and qualifications to ensure a fair and inclusive process.
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We think this is how you could land Senior Infrastructure & Support Engineer in Croydon
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We think you need these skills to ace Senior Infrastructure & Support Engineer in Croydon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RGIT Australia.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RGIT Australia. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RGIT Australia
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
