At a Glance
- Tasks: Engage with residents and manage property operations in a vibrant environment.
- Company: Join CompassRock, a rapidly growing property management company with an innovative culture.
- Benefits: Enjoy 25 days annual leave, private health insurance, and a flexible 4-day work week.
- Other info: Exciting opportunities for career advancement in a dynamic, inclusive workplace.
- Why this job: Make a real difference in residents' lives while building your career in property management.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a motivated Resident Experience Associate to join our team at one of our high-end Build-to-Rent (BTR) properties in East Croydon, Greater London. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.
Key Responsibilities:
- Operational Activities:
- Property Oversight: Ensure the property is maintained as a safe and attractive environment for residents.
- Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks.
- Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations.
- Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.
- Customer Service & Resident Relations:
- Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
- Issue Resolution: Address resident complaints, escalating issues to Assistant Property Manager when necessary.
- Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement.
- Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan.
- Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.
- Leasing Support:
- Leasing Support: Assist the Leasing team with enquiries and viewings.
- Enquiries: To qualify and register enquiries and to book viewing appointments at our properties.
- Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.
- Administrative Support:
- Administrative Tasks: Assist the Assistant Property Manager with general administrative duties.
- Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.
- Targets and KPIs:
- Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.
Skills:
- Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential).
- Problem-Solving: Strong abilities in addressing resident disputes (essential).
- Customer Service: Demonstrated experience in delivering exceptional customer service (essential).
- Computer Literacy: Proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential).
- Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).
Personal Qualities:
- Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired).
- Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired).
- Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired).
- Positive, "can-do" attitude: Critical in managing teams and delivering top service to residents (essential).
Qualifications:
- Bachelor’s degree in business administration, or a related field (desired).
- Professional certifications such as: a) ARLA membership; b) The Property Institute (TPI) or IRPM Membership (desired).
Benefits:
- 25 days of annual leave + Bank Holiday.
- Private health insurance.
- Nest Pension Scheme.
- Cycle to Work Scheme.
- Company Sick Pay.
Working Hours: 4-day working week (48 hours) including weekend work (Saturday and Sunday) with 3 days off working on a rota basis; Location: This position is required to work on site.
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Resident Experience Associate in Croydon employer: RGIT Australia
CompassRock is an exceptional employer, offering a vibrant work culture that fosters innovation and entrepreneurial spirit. As a Resident Experience Associate in East Croydon, you will benefit from a supportive environment with ample opportunities for professional growth, competitive benefits including private health insurance and a generous leave policy, and the chance to make a meaningful impact on resident satisfaction in a rapidly expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Associate in Croydon
✨Get Involved in Local Real Estate Events
Check out local property fairs, open houses, and networking events. These are perfect opportunities to meet industry professionals and get your name out there. Don’t be shy—introduce yourself and express your interest in entry-level positions!
✨Join Real Estate Associations or Groups
Find local real estate associations or online communities. They often have job boards, mentorship opportunities, and can help you connect with potential employers like RGIT Australia. Plus, being active in these groups can boost your credibility in the field.
✨Leverage Social Media Wisely
Use platforms like LinkedIn to follow industry leaders and engage with their content. Post about your journey into real estate and what you’re learning. This can catch the eye of recruiters looking for fresh talent for roles like Resident Experience Associate.
✨Don’t Sleep on Internships
Even if it's an entry-level role, internships can give you a foot in the door. Reach out directly to companies and express your eagerness to learn. Don’t forget to apply through our website for any listings, including opportunities at RGIT Australia!
We think you need these skills to ace Resident Experience Associate in Croydon
Some tips for your application 🫡
Show Off Your Knowledge of the Market:Prepare your CV to highlight any coursework, projects, or experiences related to real estate. Even if you're just starting out, mentioning specific areas of the market you’re passionate about—like property management or real estate trends—can really make you stand out. Show us you know your stuff!
Include Relevant Certifications:If you've completed any real estate training, online courses, or even webinars, let us know! Adding these certifications to your CV not only shows your commitment to the industry but also that you’re willing to learn and grow right from the get-go. It's a great way to illustrate your enthusiasm for the field!
Craft That Winning Cover Letter:In your cover letter, convey your passion for real estate and what draws you to the role at RGIT Australia. As this is an entry-level position, highlight your eagerness to learn and contribute. We want to see your personality shine through, so don’t be afraid to express what excites you about starting your career in real estate!
Tailor Your Application for Us:Remember to customise your application for RGIT Australia and the specific role of Resident Experience Associate. Mention why you're interested in us and how you can add value to our team. We appreciate candidates who take the time to show they care, so inserting a few personal touches can go a long way!
How to prepare for a job interview at RGIT Australia
✨Know Your Local Market
Before heading into the interview with RGIT Australia for the entry-level Resident Experience Associate role, brush up on the local real estate market trends. Understanding things like average property prices, neighbourhood developments, and recent sales will show your genuine interest and give you credibility.
✨Show Off Your People Skills
Real estate is all about relationships, so be ready to showcase your interpersonal skills. Think of examples from school projects or internships where you successfully communicated with others, handled conflicts, or worked in a team. This will highlight that you’re ready to build rapport with clients and colleagues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in various real estate situations. For instance, how would you handle a client who's hesitant to buy? Bouncing back with practical strategies will demonstrate your potential to excel in this role.
✨Bring a Hungry Attitude
As you're stepping into an entry-level position, it’s essential to convey your eagerness to learn and grow in the real estate field. Be honest about what you don't know but express your enthusiasm to pick up new skills on the job. This attitude can be your biggest asset when talking to the interviewers at RGIT Australia.
