People and Culture Manager (Maternity Cover) in Croydon

People and Culture Manager (Maternity Cover)

At Tropic, people are at the heart of everything we do – and that starts with our HQ team. As our business continues to grow and evolve, so does the breadth and pace of our People & Culture function. We’re looking for an experienced People & Culture Manager (Maternity Cover) to join our established P&C team and help us continue to deliver a brilliant experience for our colleagues and managers.

Reporting to the Head of People & Culture and working closely alongside our existing People & Culture Manager and wider team, you’ll share responsibility across a broad and varied P&C remit. You’ll have the autonomy to take the lead in agreed areas, while collaborating across the team on our wider people priorities.

This is a hands-on role with plenty of variety. You might be coaching a manager through a complex colleague matter one day, supporting recruitment or wellbeing the next, and contributing to a wider culture or P&C project in between.

We’re looking for someone who is comfortable getting stuck into the day-to-day, while also seeing the bigger picture – someone who builds trusted relationships, brings sound judgement and isn’t afraid to take ownership when needed.

If you enjoy working collaboratively, solving problems and making a genuine difference to people’s experience at work, you’ll feel right at home here.

Key responsibilities

People & Culture Operations

• Share ownership of the day-to-day running of People & Culture operations, ensuring a seamless and positive colleague experience
• Confidently use our HR system (Employment Hero), ensuring data accuracy, compliance and effective reporting (including ATS management)
• Be a trusted point of contact for P&C queries, supporting colleagues and managers across the business
• Support and contribute to engagement initiatives, helping to ensure actions are delivered and embedded, including keeping our Great Place to Work surveys on track

Leadership & Strategic Support

• Work closely with the Head of People & Culture and fellow P&C Manager to deliver the team’s priorities and provide consistent support across the function
• Provide experienced support on complex people matters, working with the Head of P&C and wider team where appropriate
• Support on a wide range of People & Culture priorities, balancing day-to-day delivery with broader, strategic initiatives

Colleague Relations

• Act as a trusted advisor to managers and colleagues across a wide range of colleague relations matters, providing confident and practical guidance
• Lead and chair investigations, disciplinary processes and hearings with confidence and care
• Take ownership of ER cases end-to-end, using the case tracker to ensure consistency, fairness and thorough documentation
• Support the wider P&C team on ER cases, building their confidence and capability over time
• Work with external HR consultants to ensure policies, processes and the company handbook remain up to date and compliant

Recruitment

• Manage assigned vacancies end-to-end, ensuring a smooth and positive candidate experience
• Screen CVs, coordinate and conduct interviews
• Partner with hiring managers to understand hiring needs and priorities
• Champion and help shape Tropic’s employer brand, ensuring how we present ourselves as an employer authentically reflects our culture and colleague experience
• Maintain and enhance our employer presence across LinkedIn, Glassdoor, recruitment platforms and the careers section of the Tropic website, keeping content engaging, relevant and up to date
• Provide oversight and support across recruitment administration, ensuring documentation is accurate, consistent and completed on time
• Ensure recruitment data is accurate and up to date, supporting clear reporting across the business
• Play an active role in championing wellbeing across HQ, taking ownership of welfare cases, return-to-work processes and flexible working requests as appropriate
• Work with the wider P&C team to deliver wellbeing, recognition and engagement initiatives, including communications across our internal platforms
• Support company-wide events and internal engagement
• Contribute to reward, recognition and benefits that make Tropic a great place to work
• Develop and deliver P&C training for colleagues and managers, aligned with business needs and best practice
• Support the evolution of P&C policies and the annual handbook review
• Maintain clear, accurate and up-to-date processes and work instructions
• Contribute to People & Culture projects that enhance how we work and grow

What We’re Looking For

• A strong generalist People & Culture / HR experience, ideally gained within a fast-paced environment
• Strong knowledge of colleague relations and UK employment law, with confidence handling a range of ER cases end-to-end
• The ability to remain professional, objective and neutral, especially when handling sensitive situations
• An approachable and empathetic communicator who builds trusted relationships across all levels of the business
• Proactive, organised and solutions-focused, with the confidence to take ownership and manage competing priorities
• Sound judgement and a pragmatic approach, with the ability to balance colleague experience with the needs of the business
• Confident advising and influencing managers, providing clear, practical guidance
• Experience working with HR systems and ATS (Employment Hero experience is a plus!)
• An understanding of employer brand and how to bring workplace culture to life across recruitment and digital channels
• A collaborative approach, with the ability to share responsibility while confidently taking ownership of agreed areas

What We Offer

• Employment Type: This role is offered on a full or part-time basis, Monday to Friday, 9am–5pm (or 4 days a week), on a minimum 10-month fixed-term contract, providing maternity cover within our growing P&C team.
• Location:Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
• Hybrid Working:Enjoy a blend of office and remote working with a minimum of 3 days in the office.
• Benefits:Hybrid working, up to 33 days’ holiday, EAP through the Wisdom App, generous product allowance and 50% discount for family and friends (after qualifying period), access to retailer discounts, free breakfast bar, on-site parking, regular social events, and plenty of well-being treats throughout the year.
• Start Date: Immediate

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free andCarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. Andthat’swhere you come in!

We’relooking for creative and ambitious people who share our vision and get excited about beautythat’sboth innovative and sustainable. Ifyou’repassionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protectedcharacteristicsand never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experiencewith Tropic.

Company Overview

We’re on a mission to do good beyond beauty, leading the charge with clinically tested formulas that are both ethical and effective. We believe that with an Infinite Purpose, real change happens. Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

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