At a Glance
- Tasks: Support the Technical Maintenance team and manage vehicle downtime effectively.
- Company: Join Fraikin, a Great Place To Work award-winning company.
- Benefits: Enjoy 25 days annual leave, health cash plan, and enhanced maternity leave.
- Other info: Flexible attitude and strong communication skills are key to success.
- Why this job: Make a real impact in vehicle maintenance while enjoying a hybrid work environment.
- Qualifications: Experience as an HGV/LGV Technician or Workshop Controller is essential.
The predicted salary is between 35000 - 45000 € per year.
This is a hybrid office based role in Coventry. (3 days office /2 days home working) Weekly hours: 37.5 Shift: Mon - Fri, covering an 8hr shift between 7am-5pm, 30 mins unpaid lunch.
Duties: You will need to support the Technical Maintenance team and effectively communicate with both Customer and Supplier teams to ensure that vehicle downtime for all vehicle scheduled and unscheduled maintenance is managed on a best cost/quality basis. You will need to ensure that such incidents are expedited in the fastest manner possible, and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s. It’s essential that you are able to build relationships with suppliers and stay on top of processing authorisation requests daily.
Job Specific Responsibilities and Accountabilities:
- Delivery of cost & service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets & agreed customer service KPIs.
- Ensure cost effective maintenance solutions are met on every occasion by checking history & warranty.
- Challenge all work to ensure that all maintenance is carried out to cost and quality standards.
- Monitoring & reporting on customer VOR’s to proactively manage & minimise the downtime of customer assets.
- Check contracts for vehicles and their specific collection/ delivery and substitute allocation costs and entitlements.
- When a recharge is identified gain all necessary evidence & reports to allow the coordinators to liaise with customers to obtain order numbers.
- Challenge all costs in line with Supplier Repairing Dealer (RDA’s) agreements & National Parts Agreements (NPA’s).
- Monitoring and controlling VOR’s and ensure maintenance spend is kept within budgets.
- Assist the supplier advisors & customer Coordinators within the Fraikin Service Centre.
- Ensure that when authorising repairs, the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
- If necessary source new and used parts to assist repairers and elevate down time.
- Identify and resolve any issues with appropriate suppliers.
- Identify issues & suppliers and resolve whilst maintaining and building an effective relationship.
- Liaise with the Regional Engineering Manager where resolutions cannot be met.
- Obtain any necessary credits from supplier / manufacture failures that have been identified.
- Demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPIs.
- When rechargeable work is carried out, ensure the relevant costs are accrued and coded & customers are informed.
- Update the cost avoidance tracker with negotiated savings for future reporting on OEM and suppliers support offered outside of warranty. (Goodwill and campaigns)
Person Specification (Qualifications, Knowledge, Skills, and Experience):
- Time served as an HGV/LGV Technician and/or Workshop Controller and extensive knowledge of maintenance standards for LGV and HGV vehicles.
- Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/contract hire/fleet management vehicles with third party suppliers.
- In depth knowledge of repair times and parts cost.
- Proven track record of cost management within a similar environment.
- Negotiating and communication skills at all levels.
- IT literate and able to produce reports within tableau or excel where required.
- Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
- Be flexible in attitude in providing solutions to problems.
- Ability to interact confidently and build credibility with customers and suppliers.
- Knowledge of Audatex and Body Shop repair processes would be preferred but not essential.
What can you expect from working at Fraikin? We care about our employee's experiences at work and recognise the positive impact that a great working environment can have on that. This is why we are proud to have won the Great Place To Work award 2 years running. And as part of our ongoing commitment to employee wellbeing we can boast about our great benefits:
- 25 days annual leave
- Company sick pay
- Enhanced Maternity Leave
- Health Cash Plan with Health Shield
- Perkbox
- 5% employer pension contribution
- Life Assurance
Technical Maintenance Controller in Coventry employer: RGIT Australia
Fraikin is an exceptional employer that prioritises employee wellbeing and fosters a supportive work culture, as evidenced by our recognition as a Great Place To Work for two consecutive years. With a hybrid working model in Coventry, we offer a balanced approach to work-life integration, alongside competitive benefits such as 25 days of annual leave, enhanced maternity leave, and a health cash plan. Our commitment to professional growth ensures that employees have ample opportunities to develop their skills while contributing to meaningful projects within the technical maintenance team.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Maintenance Controller in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Fraikin or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical maintenance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you’ve tackled maintenance issues or improved processes. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Maintenance Controller in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Maintenance Controller role. Highlight your experience with HGV/LGV maintenance and any relevant skills that match the job description. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us at Fraikin. Be sure to mention your experience in managing vehicle downtime and building relationships with suppliers.
Show Off Your Communication Skills:Since this role involves liaising with customers and suppliers, make sure to showcase your communication skills in your application. We love candidates who can demonstrate their ability to build effective relationships and resolve issues proactively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fraikin!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGV/LGV maintenance standards. Familiarise yourself with common repair times and parts costs, as well as any relevant software like Audatex. This will help you answer questions confidently and show that you're the right fit for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Think of examples where you've successfully built relationships or resolved issues in a previous job. This will demonstrate your ability to communicate effectively, which is crucial for managing vehicle downtime.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing unexpected vehicle downtime or negotiating costs with suppliers. Prepare some real-life examples from your past experience that highlight your problem-solving skills and ability to work under pressure.
✨Understand the Company Culture
Research Fraikin and their commitment to employee wellbeing and customer service. Be ready to discuss how your values align with theirs and why you want to be part of a company that has won the Great Place To Work award. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
