At a Glance
- Tasks: Support patients on their ADHD journey through assessments and treatment with empathy and care.
- Company: Join CARE ADHD, a pioneering HealthTech start-up transforming private healthcare.
- Benefits: Enjoy remote work, 33 days holiday, birthday off, and team get-togethers.
- Other info: Be part of a diverse team committed to continuous improvement and patient care.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: Experience in customer support or healthcare, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
- Full-time Permanent Associate
- Posted 22 Jul 2026
- Description Client Support Specialist
- Applications close on 30th July 2026
Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare
At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it.
Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence.
We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos.
With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
What we are looking for?
Every patient who comes to CARE ADHD is looking for answers, support and reassurance.
As a Client Support Specialist, you'll play a vital role in making sure they receive all three.
This is far more than a traditional customer service role.
You'll become a trusted guide throughout a patient's ADHD journey, helping them navigate assessments, treatment and the questions that arise along the way.
Working closely with our clinical and operational teams, you'll solve problems, coordinate patient pathways and make sure every interaction is handled with empathy, accuracy and care.
No two days are the same, so we're looking for someone who enjoys variety, thrives in a fast-moving environment and genuinely cares about making a difference.
What You'll Be Doing
- Acting as the first point of contact for adult patients via email, phone and live chat.
- Supporting patients through every stage of their ADHD pathway, from assessment through to treatment and beyond.
- Managing a varied workload across multiple inboxes, ensuring patients receive timely and accurate responses.
- Working closely with clinicians and operational teams to resolve complex patient queries.
- Identifying potential risks, safeguarding concerns or clinical issues and escalating these appropriately.
- Investigating problems thoroughly before providing clear, patient-friendly solutions.
- Supporting patients with appointments, reports, prescriptions and pathway queries.
- Accurately updating patient records across multiple internal systems.
- Following established processes whilst recognising opportunities to improve them.
- Helping identify recurring themes or issues and contributing ideas that improve both patient experience and operational efficiency.
- Working collaboratively with colleagues across Customer Support, Referrals, Bookings, Governance and Clinical Operations.
To thrive in this role you'll need to
- Previous experience in customer support, healthcare administration or another fast-paced service environment.
- Excellent written communication skills with the ability to explain complex information simply and empathetically.
- Strong organisational skills and the ability to prioritise effectively when managing multiple competing tasks.
- High levels of attention to detail and confidence working accurately across several systems simultaneously.
- Excellent problem-solving skills and the confidence to investigate issues independently before escalating where appropriate.
- A calm, professional approach when supporting vulnerable or distressed patients.
- Confidence learning new technology and adapting to changing processes.
- A genuine passion for delivering exceptional customer service and improving patient experiences.
- The ability to work independently whilst remaining a collaborative team player.
Bonus points if you have experience with
- Healthcare or mental health services
- Remote customer support
- CRM or case management systems
- Working in a regulated environment
- Continuous improvement or process improvement initiatives
- What We Value
Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues.
We believe the way we show up for each other is just as important as what we do.
Skills matter, but it's our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we've built, and help us thrive together.
We value
- Kindness
- treating colleagues, partners, and everyone we support, with respect and care.
- Transparency
- being open and honest so that trust can grow.
- Reflection
- pausing to learn from experience and improve together.
- Growth mindset
- always welcoming feedback and challenges as opportunities to develop.
- Accountability
- taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
- Solution-seeking
- focusing on constructive ways forward, even when things are tough.
- Collaboration
- sharing ideas, supporting one another, and celebrating collective success.
- What You Can Expect from Us
- Work remotely in the UK or Hybrid with office days in Canary Wharf
- 33 days holiday (including UK public holidays)
- Team get-togethers
- A paid day off on your birthday
- Office equipment when you join
- Pension contribution
- Be part of one of the UK's most ambitious Health Tech start-ups
We aim to make our hiring process as streamlined as possible.
- What to Expect
- Applications close on
- 30th July
- We'll aim to contact shortlisted candidates by
- 31st July
- Initial Microsoft Teams calls with our Talent Acquisition Team will take place on
4th August, the perfect chance for us to get to know each other more.
- Interviews will be held on 6th and 7th August with our CS Team Leads
- Apply with Confidence
Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement.
If you believe you're a great fit but don't meet every single requirement, we encourage you to apply!
At Care ADHD, we're committed to building a diverse and inclusive environment.
We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
Company Overview
At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it.
Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence.
We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos.
With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
Client Support Specialist - Remote employer: RGIT Australia
RGIT Australia is an outstanding employer that fosters a dynamic and inclusive work culture, perfect for those passionate about the beauty industry. With hybrid working options and competitive benefits, employees are encouraged to grow and thrive in their careers while contributing to the success of innovative product portfolios. Join us in a vibrant environment where your expertise in product marketing can truly shine and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist - Remote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RGIT Australia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RGIT Australia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Specialist - Remote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RGIT Australia:Your cover letter is your chance to shine! Tell us why you want to work at RGIT Australia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RGIT Australia!
How to prepare for a job interview at RGIT Australia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
