Maintenance Manager in City of Westminster

We are seeking a driven and organised Maintenance Manager to oversee the maintenance and management of our Build to Rent site in West End Gate. This role is pivotal in ensuring a safe and attractive living environment for residents while delivering exceptional customer service throughout their tenancy. The Maintenance Manager will oversee operations across the site, which is a 104‑unit luxury apartment block with extensive amenity. You will be working closely with and reporting directly to the Property Manager.

Role Responsibilities:

• Mobilisation (pre‑project completion): Work closely with the main building contractor and relevant sub‑contractors to identify any snagging issues and ensure obligations under the defect liability period are being met in a timely manner.
• Work closely with Senior Management and the Procurement Team during the service provider selection process.
• Responsible for the transfer of contractor data (i.e., warranty information, manufacturer/system specifications, etc.) to Compassrock’s internal file shares.
• Create/contribute to training material for building systems and property specific maintenance operations.
• Assist in creating list of initial critical spares for mobilisation budget order and then list will be used going forward for maintaining inventory.
• Ensure that the building’s hard services, M&E and life safety equipment are adequately serviced and maintained in accordance with fire regulations and health and safety laws.
• Develop a planned preventative maintenance (PPM) programme for all onsite services and equipment.
• Manage external service providers and contractors ensuring all documentation is up to date and filed accordingly; SLA’s, RAMS, PL Insurance & training requirements.
• Weekly inspection and monitoring of maintenance routines for the buildings, hard services, M&E, and life safety equipment.
• Weekly inspection of all internal and external common areas and amenity spaces to ensure there are no fire or health and safety risks.
• Work closely with HR to create, mentor, manage, and develop a cohesive team of maintenance technicians and housekeepers.

Day-to-Day Responsibilities:

• Make ready apartments: Working with the team to ensure apartments are ready for move ins.
• Service Requests: Supporting maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion.
• Community Cleanliness: Working with the housekeeping team and the Property Manager to ensure that the wider community is kept clean and litter free.
• Quality of Work: Assure quality and quantity of ‘market‑ready’ apartments; help maintain community appearance by carrying out regular community inspections and tours.
• Health & Safety: Installing and checking smoke and carbon monoxide alarms; working with the Property Manager to conduct emergency audits of equipment; Legionella testing; assisting in the undertaking of risk assessments; ensure all statutory requirements of building systems and best practices are met.
• Maintenance Role: Repair/replace appliances, plumbing systems, heating/electrical systems as needed; repair/replace any unit material and perform regular maintenance requests.
• Other Roles: Fitting shelves, hanging pictures, and installing window locks; facilitating move in and move outs of residents; ensuring the external grounds around the property are kept to the highest standard.
• Waste Disposal: Working with the wider estate team to ensure bins are collected on time.
• Team Management of Maintenance Personnel: create and maintain on‑call schedule for team with support of Property Manager.
• Financial: Assist the Property Manager with the annual budget creation; maintain the asset register for the property.
• Teamwork: Working as a team to ensure the building consistently performs at or ahead of the Business Plan.

Candidate Attributes / Requirements:

• Experience: At least 4 years’ experience in the hard facilities management of buildings or in the installation or maintenance of the mechanical, electrical, and heating services of such buildings.
• Customer service: Ability to build strong customer relationships and handle requests proactively.
• Organisation: Strong organisational skills with the ability to prioritise tasks effectively.
• Autonomy & Initiative: Ability to make decisions autonomously.
• Teamwork: Drive to contribute to a winning team culture.
• Critical thinking: Sound business judgment and analytical thinking skills.
• Results driven: Goal‑oriented mindset with a focus on bottom‑line results.
• Communication: Excellent communication skills, both verbal and written.
• Computer literacy: Proficiency in Microsoft Office suite and other relevant software systems.

Compensation and Benefits:

• Bonus: Bonuses based on meeting and outperforming targets.
• Benefits: Company Pension Scheme; Private Healthcare Insurance; Company Sick Pay; Bike to Work Scheme.
• Uniform provided.
• On‑call duties with out‑of‑hours availability for emergencies.

Working Hours:

• 5‑day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off; working hours 8am to 5pm.
• Evening and weekend on‑call responsibilities.

Location: This position is required to work on site at West End Gate.

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace.