Case Manager

Location: London and South East. Home based working, with regular client and office visits and virtual team meetings.

About us: N-able Services (London and South) Ltd, part of the Frenkel Topping Group, is a London-based, clinically led case management company. We are looking to recruit case managers for people with complex needs. It requires the development of deep, long term professional relationships with the client, their family, treating and legal teams. Essentially, coordinating bespoke private and public services to enable the person who has had catastrophic and life changing injuries to experience an improved quality of life.

N-able Services (London and South) uniquely offers an opportunity for employees to grow their case management skills by drawing on expertise within the clinical team, as well as from industry experts in the catastrophic injury sector who are within the Frenkel Topping Group.

Summary: Case Manager, someone who wants:

• An interesting caseload working with adults, children or adolescents who have sustained complex and catastrophic injuries such as brain injury, amputation, poly trauma, complex fractures, birth injuries, spinal cord injury.
• To offer a broad range of solutions to their client.
• Full time or part time (minimum 3 days per week).
• Employed (or self-employed option if you have relevant sector experience).
• A stimulating medico-legal sector, where creative solutions are welcome.
• An opportunity to broaden your professional experience and networks.

Job Purpose: You will work in partnership with the client and their family to support them in managing their life and improving its quality. You will coordinate tailored rehabilitation, health and social care plans that allow individuals to lead positive and fulfilling lives after life-changing injury or illness. Support can be from acute injury, through rehabilitation and life-long.

Responsibilities:

• Work with clients in their own homes, local communities and relevant environments (e.g. work).
• Holistic assessment of client needs, preparation of accurate, individualised reports which detail cost effective recommendations.
• Setting goals with the client to progress their rehabilitation and life aspirations.
• Researching, arranging, coordinating, monitoring and reviewing healthcare (including packages of care), rehabilitation, educational and vocational services, both private and statutory, to ensure optimum client progress, outcomes and cost effectiveness.
• Conducting risk assessments and producing risk management plans to minimise risks to the client and others.
• Effective liaising with a wide range of health and social care and other services, including legal professionals working with the client.
• Supporting, facilitating and advocating for the client and their significant others.
• Working to a financial budget.

Qualification: Professional qualification in occupational therapy, social work, nursing, physiotherapy, psychology or speech and language therapy. Registered with HCPC, Social Work England, NMC or BPS. Minimum of 6 years’ relevant post-graduate work experience. Community rehabilitation experience preferred. IRCM registration required for self employed positions.

Benefits of Employment: We know that work is an important part of all of our lives, but we believe there’s more to work-life than the jobs we do. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services. Working within an expanding business with an ambitious growth strategy, we are delighted to offer a wide range of sector competitive benefits, some of which are negotiable upon discussion. They include:

• Generous holiday entitlement.
• Full training, funded CPD and professional development opportunities.
• Clinical supervision and mentoring by experienced clinical managers.
• Participation in Frenkel Topping Group activities.
• Self employed Case Manager opportunities are available for those with relevant case management experience or for Care Experts requiring a clinical role.

Please note, job benefits will differ with self-employed status. For this role, successful candidates will be subject to an enhanced DBS check. N-able Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We are also committed to equality, diversity and inclusion and expect all staff to share these commitments.

For further details or to arrange a confidential, informal discussion with N-able Services (London and South) team please contact Helen Sandell, Quality Manager, on 0203793 7424 or 07938 486441 or visit our website www.nableservices.co.uk.

Our Values at Frenkel Topping Group: We’re proud to be a values-driven organisation. These principles guide everything we do:

• Give it Heart – Treat others as you want to be treated.
• Show Resilience – We’re always learning, improving, and supporting each other.
• Make it Easy – We simplify the complex and communicate with clarity.
• Act with Integrity – We honour trust with honesty, care, and excellence.
• Respect – We walk in others’ shoes and support with empathy.
• Think Differently – We champion collaboration, nurture talent, and think bigger.