At a Glance
- Tasks: Coordinate and manage service delivery for broadband and Wi-Fi across various sites.
- Company: Join Vfast Parks, a leader in innovative connectivity solutions.
- Benefits: Enjoy a competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced role with opportunities to enhance operational efficiency and teamwork.
- Why this job: Make a real impact by ensuring seamless service delivery and customer satisfaction.
- Qualifications: Experience in service delivery or scheduling management is essential.
The predicted salary is between 42750 - 52250 £ per year.
The Vfast Parks Service Delivery Manager is responsible for the end-to-end coordination and execution of service delivery activities across the Vfast portfolio, supporting broadband and managed Wi-Fi services delivered via WiMAX and fibre infrastructure into residential, holiday parks, leisure sites, and marinas. The role owns installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination, operating within a highly reactive, fast-paced environment where customer experience and service continuity are critical.
This position ensures that all delivery and support activities meet defined Installation SLAs and Park Operator SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers.
Values Alignment
- Pace: Delivers high-quality service outcomes with urgency and ownership
- Excellence: Maintains strong operational discipline and attention to detail
- Together: Works collaboratively across teams, partners, and customers to deliver seamless service
Key Responsibilities
- Own and manage the delivery of:
- New customer installations
- Park-wide rollout activities (phased or full-site deployments)
- Moves, adds, and changes
- Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations
- Maintain visibility of all active jobs, ensuring progress, completion, and closure
- Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors
- Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact
Scheduling & Coordination
- Own centralised scheduling of:
- Installations
- Survey visits
- Maintenance and fault response
- Manage scheduling tools, workflows, and booking processes
- Ensure efficient routing and geographic clustering of jobs to maximise productivity
- Dynamically adjust schedules in response to incidents, delays, or changing priorities
Incident & Maintenance Response
- Oversee coordination of faults, outages, and degraded service incidents across park environments
- Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments
- Act as an escalation point for major service-impacting issues
- Maintain communication with park operators during incidents, ensuring transparency and confidence
- Manage performance of third-party engineering partners and contractors
- Ensure adherence to quality standards
- Escalate and address underperformance where required
Skills & Experience
- Proven experience in a Service Delivery, Field Operations, or Scheduling Management role
- Field engineering teams (direct or subcontracted)
- High-volume installation and fault workflows
- Demonstrable experience operating in a reactive, SLA-driven environment
- Strong organisational and coordination skills across multiple concurrent activities
- Excellent stakeholder and customer communication capability
- Familiarity with scheduling and workforce management systems
- Experience in leisure parks, holiday parks, or similar multi-tenant environments
Core Competencies
- Operational Control: Maintains clear oversight of all delivery and support activities
- Responsiveness: Reacts quickly and effectively to changing priorities and incidents
- Coordination: Aligns engineers, suppliers, and stakeholders to deliver outcomes
- Communication: Provides clear, confident updates and manages expectations effectively
- Continuous Improvement: Identifies and implements efficiency and quality improvements
Service Delivery Manager in Canterbury employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Canterbury
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at RGIT Australia!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RGIT Australia or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RGIT Australia who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at RGIT Australia!
We think you need these skills to ace Service Delivery Manager in Canterbury
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RGIT Australia. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RGIT Australia
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RGIT Australia. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
