At a Glance
- Tasks: Lead the coordination of service delivery for broadband and Wi-Fi across various sites.
- Company: Join Vfast Parks, a dynamic company focused on innovative connectivity solutions.
- Benefits: Enjoy a competitive salary, career growth, and a collaborative work environment.
- Other info: Be part of a team that values excellence, pace, and collaboration.
- Why this job: Make a real impact by ensuring seamless service delivery in a fast-paced setting.
- Qualifications: Experience in service delivery or field operations with strong organisational skills.
The predicted salary is between 40000 - 50000 € per year.
The Vfast Parks Service Delivery Manager is responsible for the end-to-end coordination and execution of service delivery activities across the Vfast portfolio, supporting broadband and managed Wi‑Fi services delivered via WiMAX and fibre infrastructure into residential, holiday parks, leisure sites, and marinas. The role owns installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination, operating within a highly reactive, fast-paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs and Park Operator SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers.
Values Alignment
- Pace: Delivers high-quality service outcomes with urgency and ownership
- Excellence: Maintains strong operational discipline and attention to detail
- Together: Works collaboratively across teams, partners, and customers to deliver seamless service
Key Responsibilities
- Own and manage the delivery of:
- New customer installations
- Park‑wide rollout activities (phased or full‑site deployments)
- Moves, adds, and changes
- Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations
- Maintain visibility of all active jobs, ensuring progress, completion, and closure
- Plan and coordinate national field engineering resources, including internal engineers and third‑party contractors (installations, fault response, maintenance, and upgrade works)
- Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact
Scheduling & Coordination
- Own centralised scheduling of:
- Installations
- Survey visits
- Maintenance and fault response
- Manage scheduling tools, workflows, and booking processes
- Ensure efficient routing and geographic clustering of jobs to maximise productivity
- Dynamically adjust schedules in response to incidents, delays, or changing priorities
Incident & Maintenance Response
- Oversee coordination of faults, outages, and degraded service incidents across park environments
- Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments
- Act as an escalation point for major service‑impacting issues
- Maintain communication with park operators during incidents, ensuring transparency and confidence
- Manage performance of third‑party engineering partners and contractors
- Ensure adherence to quality standards
- Escalate and address underperformance where required
Skills & Experience
- Proven experience in a Service Delivery, Field Operations, or Scheduling Management role with field engineering teams (direct or subcontracted) and high‑volume installation and fault workflows
- Demonstrable experience operating in a reactive, SLA‑driven environment
- Strong organisational and coordination skills across multiple concurrent activities
- Excellent stakeholder and customer communication capability
- Familiarity with scheduling and workforce management systems
- Experience in leisure parks, holiday parks, or similar multi‑tenant environments
Core Competencies
- Operational Control: Maintains clear oversight of all delivery and support activities
- Responsiveness: Reacts quickly and effectively to changing priorities and incidents
- Coordination: Aligns engineers, suppliers, and stakeholders to deliver outcomes
- Communication: Provides clear, confident updates and manages expectations effectively
- Continuous Improvement: Identifies and implements efficiency and quality improvements
Service Delivery Manager in Canterbury employer: RGIT Australia
Vfast Parks is an exceptional employer that prioritises a collaborative and dynamic work culture, where employees are empowered to deliver high-quality service outcomes with urgency and ownership. With a strong focus on operational excellence and continuous improvement, team members benefit from opportunities for professional growth and development in a fast-paced environment that values clear communication and teamwork. Located in vibrant leisure settings, Vfast Parks offers a unique chance to contribute to meaningful projects that enhance customer experiences across residential and holiday parks.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Canterbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in service delivery and how you handle high-pressure situations, just like the role requires.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in being part of the team.
We think you need these skills to ace Service Delivery Manager in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service delivery, field operations, and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed installations or coordinated teams in the past. We love seeing your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's in your CV or cover letter, we want to see how you manage expectations and keep stakeholders informed.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at RGIT Australia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Manager role. Familiarise yourself with the key responsibilities and how they align with your experience. Be ready to discuss specific examples from your past that demonstrate your ability to manage installations, coordinate teams, and maintain service quality.
✨Showcase Your Organisational Skills
This role requires strong organisational and coordination skills. Prepare to share instances where you've successfully managed multiple projects or tasks simultaneously. Highlight any tools or systems you've used for scheduling and resource management, as this will show you're ready to hit the ground running.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions. This will demonstrate your ability to manage stakeholder expectations and maintain transparency, which is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a reactive environment. Think of examples where you've had to quickly adapt to changing priorities or resolve service issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking skills.
