At a Glance
- Tasks: Manage customer enquiries and coordinate our hire fleet for smooth operations.
- Company: Join the family-owned Jarvie Plant, known for its collaborative culture.
- Benefits: Enjoy company sick pay, extra holidays, and tailored learning opportunities.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the key contact for customers and make a real impact in hire solutions.
- Qualifications: Experience in hire coordination or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join Our Growing Team at Jarvie Plant! Are you an organised, customer-focused professional with experience in hire coordination or service support? Jarvie Plant is looking for a Hire and Service Coordinator to manage customer enquiries, coordinate our hire fleet, and ensure equipment is delivered, maintained, and returned efficiently.
How This Role Supports the Delivery of Hire Solutions: As a Hire and Service Coordinator, you will be the main point of contact for customers and internal teams regarding the hire and servicing of our equipment. You will take ownership of the hire lifecycle from initial enquiry, through delivery and maintenance, to collection, ensuring high standards and smooth operations.
Key Responsibilities- Act as the primary point of contact for all hire and service enquiries.
- Manage the complete lifecycle of plant hire requests, from initial enquiry through to delivery and return.
- Handle off-hire notifications and coordinate the return process to ensure smooth and efficient offboarding.
- Liaise with service teams to schedule maintenance, respond to breakdowns, and minimise equipment downtime.
- Monitor equipment availability and maintain accurate records of hire status, services, and asset movements.
- Provide customers with timely updates, expert advice, and required documentation throughout the hire period.
- Ensure all records are accurate and up to date, including hire agreements, charges, and general administrative data.
- Maintain CRM and hire management systems (e.g., InspHire) with current customer and asset information.
- Generate and manage all relevant hire documentation, including quotes, contracts, delivery, and return notes.
- Ensure all activities comply with company procedures, health and safety standards, and industry regulations.
We would love to see the following skills, qualification and experience from our candidates:
- Experience in a hire desk, coordination, or customer service role (preferred).
- Strong communication and organisational skills.
- A proactive, problem‑solving approach.
- Confident using digital systems such as CRM and hire management software.
- Ability to manage multiple priorities and work well under pressure.
- Solid IT skills, especially in Microsoft Teams, Word, and Excel.
- A proactive attitude and an eagerness to grow your understanding of fleet operations and hire service.
As a family‑owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action while delivering safe, efficient, and customer‑focused hire solutions. When you join Jarvie Plant, you will benefit from:
- Company sick pay
- Extra holidays with flexible buy/sell options
- Tailored learning opportunities via our Learning
Applicants must have the right to work in the UK. Offers are subject to satisfactory pre‑employment checks including references and, where relevant, DVLA, credit, or criminal checks. Jarvie Plant – where people are, and always will be, our greatest asset! We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities.
Hire and Service Coordinator in Caerphilly employer: RGIT Australia
At Jarvie Plant, we pride ourselves on being a family-owned business that values safety, collaboration, and employee growth. As a Hire and Service Coordinator in Newbridge, Scotland, you will enjoy a supportive work culture with tailored learning opportunities, extra holidays, and a commitment to your professional development. Join us to be part of a team where your contributions are valued, and you can make a real impact in delivering exceptional hire solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Hire and Service Coordinator in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Hire and Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to hire coordination and customer service. Think about your past experiences and how they relate to the role at Jarvie Plant. We want to see your problem-solving skills and how you handle multiple priorities under pressure!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM and hire management software, as well as Microsoft Teams, Word, and Excel. Being confident with these tools will give you an edge and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Jarvie Plant family and contributing to our customer-focused hire solutions.
We think you need these skills to ace Hire and Service Coordinator in Caerphilly
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in hire coordination or customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:As a Hire and Service Coordinator, being organised is key! Use your application to demonstrate how you've successfully managed multiple priorities in the past. Share specific examples that show us you can handle the hire lifecycle smoothly.
Communicate Clearly:Strong communication is essential for this role. In your written application, make sure your language is clear and professional. We appreciate a friendly tone, but clarity is crucial, so avoid jargon and keep it straightforward.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at RGIT Australia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire and Service Coordinator. Familiarise yourself with the hire lifecycle, from initial enquiries to equipment returns. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the main point of contact for customers, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully managed customer enquiries or resolved issues in previous roles. This will illustrate your ability to provide timely updates and expert advice, which is key for this position.
✨Demonstrate Organisational Prowess
Being organised is essential for this role. Bring up specific instances where you've managed multiple priorities or coordinated complex tasks. Discuss how you keep accurate records and maintain systems like CRM software, as this will show you're ready to handle the demands of the job.
✨Emphasise Your Problem-Solving Approach
Jarvie Plant values a proactive, problem-solving attitude. Think of examples where you've tackled challenges head-on, especially in a hire coordination or service support context. This will help convey that you're not just reactive but also someone who takes initiative to ensure smooth operations.
